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Personal Development for Life and Work

ISBN: 9780538697958 | 0538697954
Edition: 8th
Format: Paperback
Publisher: Cengage Learning
Pub. Date: 11/9/2000

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SummaryTable of Contents
Focusing on preparing entry-level workers for success in the workplace, this interactive format provides students with the framework for successful skill development. Learning how to develop key personal qualities, interpersonal skills, critical thinking skills, and communication skills provides students with opportunity to be in demand by employers today.
Personal Development for Life and Work is designed to help the new employee recognize the important role personal qualities play in the workplace. Successful att... MORE
... MORE
Self-Esteem
1(18)
Know Yourself
2(7)
Develop Self-Esteem
2(1)
Face and Accept Reality
3(1)
Masks Off
4(5)
Accept Yourself
9(10)
Failure Can Pave the Way to Success
9(1)
Be Sensitive to Feedback
10(9)
Self-Improvement
19(19)
Plan to Improve
20(7)
Visualize Your Best Self
21(1)
Long-Term Goals
22(1)
Short-Term Objectives
22(1)
Action Plans
23(4)
Actively Working to Improve Yourself
27(11)
Mentoring and Coaching
27(1)
Counseling
27(1)
Behavior Modification
28(1)
Aptitude and Interest Testing
29(1)
Try-Out Experiences
30(8)
Developing Positive Attitudes
38(23)
How Attitudes Develop
39(4)
Attitudes Defined
39(1)
Attitudes and Image
39(1)
Learning Attitudes
40(3)
Attitudes Are Catching
43(5)
Your Feelings Show
44(1)
Your Attitudes Influence Others
44(4)
Improve Your Attitudes
48(13)
Three Steps to Improve
48(1)
Avoid the Negative
49(1)
Coping with Other People's Negative Attitudes
50(11)
Communication Channels
61(29)
Communication
62(4)
Communication Takes Two
62(4)
Communication Barriers
66(4)
Choice of Words
66(1)
Selective Communication
67(3)
Channel Openers
70(5)
Friendly Attitude
70(1)
Using Positive Persuasion
70(1)
Help the Other Person Feel Important
71(1)
Reward the Positive; Ignore the Negative
72(3)
Communication Styles
75(4)
Passive Communication
75(1)
Aggressive Communication
75(1)
Assertive Communication
76(3)
Listening: A Vital Part of Communication
79(11)
Barriers to Listening
79(1)
Good Listening Skills
80(2)
Separate Facts from Opinions
82(8)
Getting Your Message Across
90(25)
Rules for the Sender
91(3)
Be Clear
91(1)
Be Positive in Saying No
91(3)
Conversational Skills
94(6)
Voice Qualities
94(2)
Don't Talk Too Fast
96(1)
Learn to Listen
96(1)
Respect the Space of Others
96(1)
Achieve Eye Contact
97(1)
Let Others Speak
97(1)
Avoid Being Shy
97(3)
Conversation---What Do I Say?
100(5)
Keep Your Statements Pleasant
100(1)
Get Involved
100(1)
Keep an Open Mind
101(1)
Avoid Total Disagreement
101(1)
Encourage Feedback
101(4)
Speaking Before Groups
105(10)
Selecting the Subject
106(1)
Preparing the Speech
107(1)
Presenting the Speech
107(8)
Communicating to Resolve Conflict
115(23)
What Is Conflict?
116(5)
What Is Conflict?
116(1)
Types of Conflict
116(5)
Conflict Stages
121(4)
Stage I---Taking Sides
121(1)
Stage II---Keeping Score
121(1)
Stage III---Showdown
121(1)
Stage IV---Adjustment
121(4)
Handling Conflict Adjustments
125(13)
Negative Conflict Adjustment
125(1)
Positive Conflict Resolution
126(12)
Working with Others
138(33)
Value-Added Qualities
139(7)
Cheerfulness
139(1)
Sense of Humor
140(1)
Tactfulness
141(1)
Empathy and Sympathy
142(1)
Willingness to Participate
142(4)
Negative Traits to Avoid
146(5)
Resentment
146(1)
Irritating Habits
146(1)
Envy or Jealousy
147(1)
Self-Pity
148(3)
Being a Team Player
151(9)
Keys to Getting Along with Others
151(4)
Your Position on the Team
155(1)
Being a Good Team Player
156(4)
Understanding Your Work Group
160(11)
Helping the Problem Coworker
160(1)
Identifying Special Coworkers
161(10)
Getting Along with Your Supervisor
171(29)
Know Your Supervisor
172(7)
A Supervisor is a Real Person
172(1)
Management Styles
172(4)
Management Style Selection
176(3)
Communicating with Your Supervisor
179(6)
Allow No Surprises
179(1)
Take Problems to Your Supervisor
179(1)
Understand Communication Styles
180(5)
What Do You Expect of Your Supervisor?
185(6)
Your Right to Criticism
185(1)
Avoid Negative Reactions to Criticism
186(1)
Handling Criticism
186(2)
Safe Work Environment
188(1)
Personal Recognition
189(2)
What Your Supervisor Expects of You
191(9)
Be Present and On Time
191(1)
Show Diligence and Initiative
191(1)
Allegiance
191(1)
Enthusiasm
192(1)
Change
192(8)
Relating to Clients and Customers
200(19)
Customer Expectations
201(6)
Quality Products and Services
201(1)
Reliability
202(1)
Empathy and Understanding
203(1)
Timeliness
203(1)
Recognition and Acknowledgment
204(3)
Customer Communication
207(12)
Be Attentive
207(1)
Don't Be a ``Know-It-All''
207(1)
Be Knowledgeable
208(1)
Treat Customers with Respect
208(1)
Be Helpful
209(1)
Don't Take It Personally
209(2)
Is the Customer Always Right?
211(1)
Listen to and Believe Your Customers
211(1)
Educate Your Customers
212(1)
Attitude
212(7)
Self-Motivation
219(20)
Show Initiative
220(7)
Sources of Motivation
220(1)
Be Willing to Work
220(1)
Take on Unpleasant Tasks
220(1)
Act On Your Own
221(1)
Learn On Your Own
222(1)
Be Open and Eager to Learn
223(1)
Do More and Better Than Expected
223(4)
Be Responsible
227(12)
Be Dependable
227(1)
Be Conscientious
228(1)
Exercise Good Judgment
229(10)
Self-Management
239(27)
Efficient Work Habits
240(8)
Orderliness
240(1)
Time Management
241(3)
Resource Management
244(4)
Stress Management
248(18)
Causes and Effects of Stress
248(3)
Stress Signals
251(1)
Keep Stress Under Control
252(2)
Develop Self-Control
254(1)
Control Your Achievement Motivation
255(1)
Maintain Good Health
256(1)
Be Good to Yourself
257(9)
Thinking Skills
266(21)
Employers Want People Who Can Think
267(5)
Thinking Defined
267(1)
Higher-Order Thinking Abilities
268(1)
Critical Thinking
269(1)
Creative Thinking
269(3)
Higher-Order Thinking Strategies
272(15)
Evaluation
272(1)
Decision Making
272(1)
Problem Solving
273(3)
Develop Your Thinking Skills
276(11)
Standards of Conduct
287(21)
Integrity and Ethics
288(6)
Understand Employer Expectations
288(1)
Keep Your Standards High
288(1)
Loyalty
289(1)
Avoid Drug and Alcohol Abuse
290(4)
Honesty
294(14)
Petty Theft
295(1)
Expense Account Abuses
295(2)
Abuses of Fringe Benefits
297(11)
Valuing Diversity
308(32)
Diversity in the Workplace
309(6)
Take Pride in Who You Are
309(1)
Widen Your Perspective
310(1)
Past Intolerance of Diversity
310(1)
The Workforce of Today
311(4)
Cultural Conflict
315(6)
Be Respectful of Other Cultures
315(1)
Be Sensitive and Respectful of Differences
316(1)
Manage Language Barriers
317(1)
Help Others Make Cultural Adjustments
318(3)
Discrimination
321(19)
Prejudice and Stereotyping
321(2)
What the Law Provides
323(5)
Avoiding, Resisting, or Fighting Discrimination
328(12)
Getting the Job
340(35)
The Job Campaign
341(5)
Making Your Inventory List
341(1)
Organizing Your Inventory List
342(1)
Checking Your Aptitude
342(4)
Job Resources
346(5)
People
346(1)
Newspaper Help-Wanted Ads
346(1)
Employment Agencies
347(1)
Civil Service Positions
348(1)
Other Job Resources
348(3)
Job Search Documents
351(12)
Resume
351(3)
Job Application
354(2)
Letter of Application
356(7)
The Job Interview
363(12)
Preparing for the Interview
363(1)
Interview Questions
363(1)
The Interview Process
364(2)
Follow Up
366(9)
Workplace Success
375(30)
First Day on the Job
376(5)
Employment Forms
376(1)
Introductions
376(1)
Job Description
377(1)
Rules of the Job
378(1)
Safety Rules
378(1)
``Understood'' Rules
379(2)
Keeping Your Job
381(6)
Work Environment
381(1)
Employment Insurance
381(3)
Workplace Politics
384(3)
Planning Your Career
387(5)
Visualize Success in Your Career
387(1)
Career Goal
388(1)
Goal Planning
388(4)
Moving Ahead
392(13)
Performance Appraisals
392(1)
Raises and Promotions
392(3)
Leadership
395(1)
How to Leave a Job
396(9)
Glossary405(5)
Index410

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