Personal Conflict Management : Theory and Practice
ISBN: 9780205499885 | 0205499880
Edition: 1stFormat: Paperback
Publisher: Pearson
Pub. Date: 6/9/2009
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Personal Conflict Managementutilizes a modernized theory/skill approach to interpersonal conflict, placing equal emphasis on the theoretical and practical. Supporting the notion that there is not one correct approach to conflict management, and utilizing the authorsrs" shared experiences as mediators and organizational facilitators, this book demonstrates the value of collaborative models for resolving conflict and the necessity and benefits in understanding competitive approaches. Through the inclusion of both competitive and cooperative theor... MORE
| Interpersonal Conflict Causes and Patterns | |
| Conflict in Everyday Life | |
| Why Study Conflict | |
| General Assumptions about Interpersonal Conflict | |
| Beneficial Aspects of Interpersonal Conflict | |
| Defining Interpersonal Conflict | |
| Interpersonal Conflict is Different from Argument | |
| Major Approaches to Conflict Management | |
| The Purpose of Theory | ... MORE|
| Nature vs. Nurture | |
| Communication Theory | |
| Theories Influencing Conflict Management Studies | |
| Emerging Theories | |
| Competitive and Cooperative Approaches | |
| The Competitive Approach | |
| The Cooperative Approach | |
| When Worlds Collide | |
| Supportive and Defensive Climates | |
| Causes of Conflict | |
| Conflict Topics are Not Necessarily Conflict Causes | |
| Conflict Behaviors Are Motivated by Reasons that Make Sense | |
| Conflict Behaviors are Learned | |
| Goal Interference Causes Conflict | |
| Perception Patterns Affect How Goals Are Interpreted | |
| Goals are Dynamic | |
| Skills to Enhance Goals Analysis and Development | |
| Interpersonal Conflict Variables | |
| Variables in Interpersonal Conflict | |
| Conflict Management Variables | |
| Sources of Conflict Patterns | |
| Conflict Management Skills | |
| Listening and Seeking Information | |
| An Introduction to Listening | |
| Types of Listening | |
| Effective Listening Skills for Conflict Managers | |
| Styles and Behavior Patterns | |
| What is Style? | |
| Personality Styles | |
| Conflict Management Styles | |
| Communication Behaviors that Affect Conflict Management | |
| Emotional Intelligence | |
| Functional vs. Dysfunctional Styles | |
| Negotiation | |
| The Worlds of Negotiation | |
| Competitive Negotiation | |
| Cooperative Negotiation | |
| Moving from Competitive to Collaborative | |
| Additional Negotiation Variables | |
| Conflict Assessment | |
| Understanding Conflict from the Inside Out | |
| Conflict Assessment: First Level Tools | |
| Conflict Assessment: Comprehensive Conflict Checklist | |
| Concept-Based Analysis Tools | |
| Creating an Analysis Tool | |
| Transformation is the Key | |
| Beyond the Basics | |
| Difficult People and Bullies | |
| An Overview of Difficult Encounters | |
| Critical Lessons About Difficult Encounters | |
| Specific Difficult Encounters | |
| Bullying and Violence | |
| Moving Beyond Self Help | |
| Approaches to Solving Conflict | |
| Conflict Coaching | |
| Third Party Resolution Processes | |
| Mediation | |
| Mediator Responsibilities | |
| Mediator Approaches | |
| The Balanced Model of Mediation | |
| Managing the Aftermath: Anger, Apology, Forgiveness, and Reconciliation | |
| Anger | |
| Apologies | |
| Forgiveness | |
| Reconciliation | |
| Conflict in Context | |
| Family Communication and Conflict | |
| The Family as a Communication System | |
| What is a Family? | |
| Satisfaction in Marriages and Families | |
| Conflict in the Family | |
| Conflict Management Skills for Families | |
| Conflict at the Workplace | |
| The Workplace is a Unique Context | |
| Workplace Communication | |
| The Nature of Groups | |
| Conflict in the Work Setting | |
| Preventing and Managing Conflict at Work | |
| Group Conflict | |
| Conflict Management Systems | |
| Conflict and Society | |
| Politics as Personal | |
| Values, Beliefs, and Attitudes | |
| Identify (Face) Threats | |
| Polarization | |
| Means of Managing Social Conflict | |
| Strategies of Group Movements | |
| Reframing Social Conflict | |
| Appendices | |
| A Six Step Method for Managing the Difficult Person Encounter | |
| The University Chain of Command | |
| The Meeting Manager | |
| Essential Skills to Prevent and Moderate Conflict | |
| A Lifetime of Predictable Conflicts | |
| Sample Mediation Case | |
| Media and Family Conflict | |
| Glossary | |
| References | |
| Index | |
| Table of Contents provided by Publisher. All Rights Reserved. |
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