Performance Management
ISBN: 9780132556385 | 0132556383
Edition: 3rdFormat: Hardcover
Publisher: Prentice Hall
Pub. Date: 1/10/2012
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Performance Managementis the first text to emphasize that the key competitive advantage in today's globalized world lies, not in technology and products, but in its PEOPLE.
Discover where the real success in business can be found. What makes some businesses more successful than others? The answer: people. Organizations with motivated, talented employees that offer outstanding customer service are more likely to pull ahead of the competition. Performance Management is the first text to emphasize this key competitive... MORE
Discover where the real success in business can be found. What makes some businesses more successful than others? The answer: people. Organizations with motivated, talented employees that offer outstanding customer service are more likely to pull ahead of the competition. Performance Management is the first text to emphasize this key competitive... MORE
PART I: STRATEGIC AND GENERAL CONSIDERATIONS
Chapter 1: Performance Management and Reward Systems in Context
Chapter 2: Performance Management Process
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PART II: SYSTEM IMPLEMENTATION
Chapter 4: Defining Performance and Choosing a Measurement Approach
Chapter 5: Measuring Results and Behaviors
Chapter 6: Gathering Performance Information
Chapter 7: Implementing a Performance Management System
PART III: EMPLOYEE DEVELOPMENT
Chapter 8: Performance Management and Employee Development
Chapter 9: Performance Management Skills
PART IV: REWARD SYSTEMS, LEGAL ISSUES, AND TEAM PERFORM-ANCE MANAGEMENT
Chapter 10: Reward Systems and Legal Issues
Chapter 11: Managing Team Performance
