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PART I: STRATEGIC AND GENERAL CONSIDERATIONS
Chapter 1: Performance Management and Reward Systems in Context
Chapter 2: Performance Management Process
PART II: SYSTEM IMPLEMENTATION
Chapter 4: Defining Performance and Choosing a Measurement Approach
Chapter 5: Measuring Results and Behaviors
Chapter 6: Gathering Performance Information
Chapter 7: Implementing a Performance Management System
PART III: EMPLOYEE DEVELOPMENT
Chapter 8: Performance Management and Employee Development
Chapter 9: Performance Management Skills
PART IV: REWARD SYSTEMS, LEGAL ISSUES, AND TEAM PERFORM-ANCE MANAGEMENT
Chapter 10: Reward Systems and Legal IssuesChapter 11: Managing Team Performance