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Performance Management

by: Aguinis, Herman

Performance Management

by: Aguinis, Herman

ISBN 13:
9780131866157
ISBN 10:
013186615X
Edition: 2nd
Format: Hardcover
Copyright: 01/01/2009
Publisher: Pearson College Div
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Summary

For performance appraisal courses Aguinis focuses on research-based findings and up-to-date applications that increase employee performance.

Acknowledgments

Introduction

xvii

About the Author

xix

PART I: STRATEGIC AND GENERAL CONSIDERATIONS

(74)

Performance Management and Reward Systems in Context

(27)

Definition of Performance Management (PM)

(2)

The Performance Management Contribution

(3)

Disadvantages/Dangers of Poorly Implemented PM Systems

(2)

Definition of Reward Systems

(4)

Base Pay

(1)

Cost-of-Living Adjustments and Contingent Pay

(1)

Short-Term Incentives

(1)

Long-Term Incentives

(1)

Income Protection

(1)

Work/Life Focus

(1)

Allowances

(1)

Relational Returns

(1)

Aims and Role of PM Systems

(3)

Strategic Purpose

(1)

Administrative Purpose

(1)

Informational Purpose

(1)

Developmental Purpose

(1)

Organizational and Maintenance Purpose

(1)

Documentational Purpose

(2)

Characteristics of an Ideal PM System

(3)

Integration with Other Human Resources and Development Activities

(9)

Case Study 1.1 Reality Check: Ideal versus Actual Performance Management System

(2)

Case Study 1.2 Performance Management at Network Solutions, Inc.

(4)

Performance Management Process

(20)

Prerequisites

(6)

Performance Planning

(2)

Results

(1)

Behaviors

(1)

Development Plan

(1)

Performance Execution

(2)

Performance Assessment

(1)

Performance Review

(2)

Performance Renewal and Recontracting

(7)

Case Study 2.1 Job Analysis Exercise

(1)

Case Study 2.2 Disrupted Links in the Performance Management Process at ``Omega, Inc.''

(1)

Case Study 2.3 Performance Management at the University of Ghana

(3)

Performance Management and Strategic Planning

(27)

Definition and Purposes of Strategic Planning

(1)

Process of Linking Performance Management to the Strategic Plan

(17)

Strategic Planning

(10)

Developing Strategic Plans at the Unit Level

(2)

Job Descriptions

(1)

Individual and Team Performance

(2)

Building Support

(8)

Case Study 3.1 Evaluating Vision and Mission Statements at Harley-Davidson

(1)

Case Study 3.2 Dilbert's Mission Statement Generator

(1)

Case Study 3.3 Linking Individual with Unit and Organizational Priorities

(3)

PART II: SYSTEM IMPLEMENTATION

(96)

Defining Performance and Choosing a Measurement Approach

(15)

Defining Performance

(1)

Determinants of Performance

(1)

Implications for Addressing Performance Problems

(1)

Factors Influencing Determinants of Performance

(1)

Performance Dimensions

(3)

Approaches to Measuring Performance

(9)

Trait Approach

(1)

Behavior Approach

(1)

Results Approach

(4)

Case Study 4.1 Diagnosing the Causes of Poor Performance

(1)

Case Study 4.2 Differentiating Task from Contextual Performance

(1)

Case Study 4.3 Choosing a Performance Measurement Approach at Paychex, Inc.

(2)

Measuring Results and Behaviors

(23)

Measuring Results

(5)

Determining Accountabilities

(2)

Determining Objectives

(1)

Determining Performance Standards

(2)

Measuring Behaviors

(17)

Comparative Systems

(2)

Absolute Systems

100

(8)

Case Study 5.1 Accountabilities, Objectives, and Standards

108

(1)

Case Study 5.2 Evaluating Objectives and Standards

109

(1)

Case Study 5.3 Measuring Competencies at the Department of Transportation

110

(1)

Case Study 5.4 Creating BARS-Based Graphic Rating Scales for Evaluating Business Student Performance in Team Projects

111

(2)

Gathering Performance Information

113

(34)

Appraisal Forms

114

(6)

Characteristics of Appraisal Forms

120

(3)

Determining Overall Rating

123

(3)

Appraisal Period and Number of Meetings

126

(3)

Who Should Provide Performance Information?

129

(4)

Supervisors

129

(1)

Peers

129

(1)

Subordinates

130

(1)

Self

131

(1)

Customers

131

(1)

Disagreement Across Sources: Is This a Problem?

132

(1)

A Model of Rater Motivation

133

(3)

Preventing Rating Distortion Through Rater Training Programs

136

(11)

Case Study 6.1 Evaluating the Appraisal Form Used by a Grocery Retailer

140

(2)

Case Study 6.2 Judgmental and Mechanical Methods of Assigning Overall Performance Score at The Daily Planet

142

(2)

Case Study 6.3 Minimizing Intentional and Unintentional Rating Errors

144

(3)

Implementing a Performance Management System

147

(24)

Preparation: Communication, Appeals Process, Training Programs, and Pilot Testing

148

(1)

Communication Plan

149

(4)

Appeals Process

153

(2)

Training Programs for the Acquisition of Required Skills

155

(7)

Rater Error Training

156

(3)

Frame of Reference Training

159

(1)

Behavioral Observation Training

160

(1)

Self-Leadership Training

161

(1)

Pilot Testing

162

(1)

Ongoing Monitoring and Evaluation

163

(8)

Case Study 7.1 Implementing a Performance Management Communication Plan at Accounting, Inc.

163

(5)

Case Study 7.2 Implementing an Appeals Process at Accounting, Inc.

168

(1)

Case Study 7.3 Evaluation of Performance Management System at Accounting, Inc.

169

(2)

PART III: EMPLOYEE DEVELOPMENT

171

(56)

Performance Management and Employee Development

171

(25)

Personal Developmental Plans

172

(6)

Developmental Plan Objectives

172

(2)

Content of Developmental Plan

174

(1)

Developmental Activities

175

(3)

Direct Supervisor's Role

178

(1)

360-Degree Feedback Systems

179

(17)

Advantages of 360-Degree Feedback Systems

187

(1)

Risks of Implementing 360-Degree Feedback Systems

188

(1)

Characteristics of a Good System

189

(4)

Case Study 8.1 Developmental Plan Form at Old Dominion University

193

(1)

Case Study 8.2 Evaluation of a 360-Degree Feedback System Demo

194

(1)

Case Study 8.3 Implementation of 360-Degree Feedback System at Ridge Intellectual

194

(2)

Performance Management Skills

196

(31)

Coaching

197

(4)

Coaching Styles

201

(1)

Coaching Process

201

(11)

Observation and Documentation of Developmental Behavior and Outcomes

203

(2)

Giving Feedback

205

(7)

Performance Review Meetings

212

(15)

Case Study 9.1 Was Robert Eaton a Good Coach?

220

(1)

Case Study 9.2 What Is Your Coaching Style?

221

(2)

Case Study 9.3 Preventing Defensiveness

223

(4)

PART IV: REWARD SYSTEMS, LEGAL ISSUES, AND TEAM PERFORMANCE MANAGEMENT

227

(48)

Reward Systems and Legal Issues

227

(29)

Traditional and Contingent Pay Plans

228

(1)

Reasons for Introducing Contingent Pay Plans

229

(2)

Possible Problems Associated with Contingent Pay Plans

231

(2)

Selecting a Contingent Pay Plan

233

(2)

Putting Pay in Context

235

(4)

Pay Structures

239

(3)

Job Evaluation

239

(2)

Broad Banding

241

(1)

Performance Management and the Law

242

(1)

Some Legal Principles Affecting Performance Management

242

(3)

Laws Affecting Performance Management

245

(11)

Case Study 10.1 Making the Case for a CP Plan at Architects, Inc.

251

(1)

Case Study 10.2 Selecting a CP Plan at Dow AgroSciences

251

(1)

Case Study 10.3 Possible Illegal Discrimination at Tractors, Inc.

252

(4)

Managing Team Performance

256

(19)

Definition and Importance of Teams

257

(1)

Types of Teams and Implications for Performance Management

258

(2)

Purposes and Challenges of Team Performance Management

260

(1)

Including Team Performance in the Performance Management System

261

(4)

Prerequisites

261

(2)

Performance Planning

263

(1)

Performance Execution

263

(1)

Performance Assessment

263

(2)

Performance Review

265

(1)

Performance Renewal and Recontracting

265

(1)

Rewarding Team Performance

265

(10)

Case Study 11.1 Not All Teams Are Created Equal

268

(1)

Case Study 11.2 Team Performance Management at Duke University Health Systems

269

(2)

Case Study 11.3 Team-Based Rewards for the State of Georgia

271

(4)

Name Index

275

(2)

Subject Index

277

(5)

Author Index

282

Amazon no longer offers textbook rentals. We do!

Performance Management

Performance Management

9780131866157

013186615X

Summary

Table of Contents

Supplemental Materials

Write a Review

Amazon no longer offers textbook rentals. We do!

Performance Management

Performance Management

9780131866157

013186615X

Summary

Table of Contents

Supplemental Materials

Write a Review

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