NINA BEAMAN, ED.D., MSN, CNE (NLN), RN-BC (PMH), RNC.AWRC, CMA (AAMA)

Nina Beaman earned a Doctorate of Education, a Master's Degree in Nursing, and a Master's Degree in Health Psychology in addition to an Associate Degree in nursing, an Associate Degree in business, a Bachelor's Degree with Honors, and the Diplôme d'Etudes Françaises from the University of Nice. She has been a Certified Medical Assistant (AAMA) since 1994 and participated actively on the local, state and national levels of the American Association of Medical Assistants. She is also a triply-certified Registered Nurse with certifications in Nursing Education, Psychiatric/Mental Health, and Ambulatory Women’s Health. She completed her doctoral dissertation on “Using Disaster Simulation to Promote Volunteerism in Medical Assisting Students. Nina is Dean of Nursing at Aspen University, but also teaches health care courses for Independence University and Fortis College. She owns a consulting firm, Positive Transitions, through which she provides crisis intervention, education, curriculum development, continuing education review, and violence prevention training. A popular speaker and author, she writes at her farm in the Shenandoah Valley of Virginia. In her spare time, she works as a forensic nurse consultant and disaster expert.

KRISTIANA D. ROUTH, RMA (AMT)

Kristiana D. Routh is a Registered Medical Assistant through American Medical Technologists. She has worked in the health care field for over 16 years and has a passion to see the field of medical assisting grow and develop. Her experience in medical assisting education includes teaching, curriculum development, working closely with accrediting bodies, and writing multiple textbook and supplemental resources for both instructors and students. Kristiana also owns her own business, Allied Health Consulting Services. Her business focuses on accreditation trends throughout health care, writing and developing educational content in the field of medical assisting, and project management services for physicians and health care facilities. Kristiana and her family live in Girard, Pennsylvania near beautiful Lake Erie.

LORRAINE M. PAPAZIAN-BOYCE, MS, CPC

Lorraine Papazian-Boyce is an award-winning author and instructor. She holds a Master’s Degree in Health Systems Management and the Certified Professional Coder (CPC) credential from AAPC. She authored Pearson’s Comprehensive Medical Coding: A Path to Success, which received the Most Promising New Textbook Award—2016 from the Textbook and Academic Authors Association. She won the same award in 2014 for her text ICD-10-CM/PCS Coding: A Map to Success. She teaches health information management at the College for Health Care Professions. She was named Educator of the Year –Instruction—2011 by Career Education Corporation (CEC). Lorraine has over 30 years of experience in health care administration as a college instructor; office manager; owner of a medical billing and coding service; and management consultant to physicians, hospitals, and nursing homes. She has contributed to numerous textbooks and journals in the health professions and is a nationally known speaker. In her spare time, she enjoys boating, RVing, hiking, and working out.

RON MALY, M.A., RMA (AMT), DPhT (PTCB)

Ron Maly currently holds certifications as a RMA (AMT) and CPhT (PTCB).  He obtained his B.S. degree in Biology, Natural Science and Pre-Med with a minor in Chemistry from Midland Lutheran College in Fremont, Nebraska in 1989.  In 1991 he received his M.A. degree (with thesis) in Biology from the University of Nebraska at Omaha. The abstract from his thesis has been nationally published.  In 1992 Ron was employed with Harris Laboratories (currently Celerion) in Lincoln, NE as a Chemist and later as a Validation Scientist.  In his seven years with Harris Laboratories, Ron had numerous scientific papers on LC/MS/MS pharmaceutical-based research presented at national conferences. In 1999 Ron began working as a medical assistant/histotechnologist for a Moh’s micrographic surgeon in Omaha, NE.  During this time he also began working part-time as a pharmacy technician. From 2005 to 2016, Ron has held positions as a Pharmacy Technician Program Coordinator for Hamilton College/Kaplan University, Council Bluffs, IA; Medical Assisting Program Coordinator and Medical Billing and Coding Coordinator at the Omaha School of Massage and Healthcare of Herzing University, Omaha, NE; and Medical Assisting Program Coordinator and Interim Pharmacy Technician Program Coordinator for National American University, Bellevue, NE.  Ron is currently employed with St. Elizabeth Hospital/CHI in Lincoln, NE as a pharmacy technician.

JAIME NGUYEN, MD, MPH, MS

Jaime Nguyen has more than 20 years of experience in education management, health care research and analysis, compliance, and medicine.  She has managed several allied health care programs, including medical assisting, pharmacy technician, and patient care technician. Before entering the education field, she was the Medical Director and Chief Compliance Officer for a biopharmaceutical marketing and research company. Jaime was also a Public Health Analyst/Fellow in the Division of Medicine and Dentistry in the Department of Health and Human Services (HHS), where she conducted research and analysis on physician workforce issues. During this time, she also served on two federal advisory boards, Council on Graduate Medical Education (COGME) and the Advisory Committee on Training in Primary Care Medicine and Dentistry (ACTPCMD). Jaime has a Medical Degree, a Master in Public Health, and a Master of Science in Medicinal Chemistry. Her focus has been on global health and medicine and public health, and she has spent several years working in Israel, Ethiopia, and Indonesia on health care initiatives. Jaime has worked in family medicine in Madison, Tennessee and at the Allegheny County Health Department’s STD Clinic in Pittsburgh, Pennsylvania. She is currently editing a textbook on health care administration. 

UNIT ONE: Introduction to Health Care

1. Medical Assisting: The Profession

2. Medical Science: History and Practice

3. Medical Law and Ethics

4. Medical Terminology

5. Communication: Verbal and Nonverbal

6. The Office Environment

7. Telephone Techniques

UNIT TWO: Administrative Medical Assisting

8. Patient Reception

9. Appointment Scheduling

10. Office Facilities, Equipment, and Supplies

11. Written Communication

12. Computers in the Medical Office

13. The Medical Record

14. Medical Insurance

15. Diagnosis Coding

16. Procedure Coding

17. Patient Billing and Collections

18. Banking and Practice Finances

19. Medical Office Management

UNIT THREE: Anatomy and Physiology

20. Body Structure and Function

21. The Integumentary System

22. The Skeletal System

23. The Muscular System

24. The Nervous System

25. The Special Senses

26. The Circulatory System

27. The Immune System

28. The Respiratory System

29. The Digestive System

30. The Urinary System

31. The Endocrine System

32. The Reproductive System

UNIT FOUR: Clinical Medical Assisting

33. Infection Control

34. Vital Signs

35. Assisting with Physical Examinations

36. Assisting with Medical Specialties

37. Assisting with Reproductive and Urinary Specialties

38. Assisting with Eye and Ear Care

39. Assisting with Life Span Specialties: Pediatrics

40. Assisting with Life Span Specialties: Geriatrics

41. Assisting with Minor Surgery

42. Assisting with Medical Emergencies and Emergency Preparedness

43. The Clinical Laboratory

44. Microbiology

45. Urinalysis

46. Phlebotomy and Blood Collection

47. Hematology

48. Radiology and Diagnostic Testing

49. Electrocardiography

50. Pulmonary Function

51. Physical Therapy and Rehabilitation

52. Math for Pharmacology

53. Pharmacology

54. Administering Medications

55. Patient Education

56. Nutrition

57. Mental Health

UNIT FIVE: Career Assistance

58. Professionalism

59. Externship and Career Opportunities

Appendices

Glossary

Index

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