privacy_policy <meta http-equiv="CONTENT-TYPE" content="text/html; charset=utf-8"> <title></title> <meta name="GENERATOR" content="OpenOffice.org 3.0 (Linux)"> <style type="text/css">  </style> Knetbooks.com Privacy Policy Knetbooks has been created for students – as a cost-effective and convenient way to rent textbooks online. Our users are important to us, and our focus is on ensuring that their privacy is protected. We work hard to earn and keep your trust, so we adhere to the following principles to protect your privacy * We will never commercially profit by selling or renting out information that personally identifies you to third parties for marketing purposes. * Any sensitive information that you provide will be secured with all industry-standard protocols and technology. * Notice of all changes that materially affect ways in which your personally identifiable data may be used or shared will be posted in updates to our privacy policy. If you continue to use the Knetbooks service after notice of changes have been sent to you or published on our site, you hereby provide your consent to the changed practices. Please read this privacy policy to learn more about: * What personally identifiable information of yours is collected by Knetbooks * How the information is used * With whom the information may be shared * How you can access and change your account information * What security procedures are in place to protect the loss, misuse or alteration of information collected by Knetbooks * How to contact us Information Collection Disclosure Registration During registration you are required to give contact information such as first and last name, email address, university (if applicable), and zip code, as well as a protected password. We ask that you provide demographic information (such as your university) to us so we can provide you with a more personalized experience on our site. Knetbooks also provides users with the option of entering school/class information which is used to help customers find the correct textbooks for their classes. School information is displayed in the public/private section; however, your profile information will only be provided as authorized by you in the private section of Knetbooks.com. Once you become a user, you may provide additional information in the profile section describing your contact information, privacy filters, student information and billing and shipping address changes. Providing additional information beyond what is required at registration is entirely optional, but enables you to better identify yourself and helps Knetbooks find the textbooks you want. Communication Upon registering with Knetbooks.com we will send you an informational email with confirmation details and other information. Knetbooks will also send you informational emails regarding your order, returns, extensions, purchases, gift certificate purchases, coupon purchases, cancellations, website updates and any user inquiries or problems. Users may opt out of any special promotional emails by signing into their account and clicking the ‘Email&Password' link. On this page, users can check the “I do not wish to receive promotional emails from Knetbooks” option. In promotional emails, users can click the “Unsubscribe” link found at the bottom of the email, and they will be automatically removed from the promotional email list. Users may also send us an email to opt out of promotional emails at opt-out@Knetbooks.com. Communications between User and Merchant Many emails you initiate through Knetbooks (a dispute email sent to a merchant, for instance) will list your email address and name in the header of the message. Other communications that you initiate through the Knetbooks website, like a request for contact, will list your name as the initiator but will not include your personal contact information. Your contact information will only be shared to provide shipping labels for the merchant. Order Communication If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information such as first and last name, address, city, zip, email and phone number and financial information such as credit card type, credit card number, expiration date and CVV2. All financial data is 1024-bit RSA encrypted and compliant with industry standards. We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. Knetbooks may contact you by email, phone or letter. Order Tracking Communication We collect some information via tracking technologies in order to improve our services. Information we track includes state, city, site usage, page views, location of usage and other standard and typical demographic and analytical tracking methods that are found in tracking programs like Google Analytics. None of the information we track using third-party analytic services is linked to personal privacy information. All of the tracking information is general, not person-specific. Gift Certificate If you purchase a gift certificate for another person, we will ask you for that person's name and email address, as well as for an optional personal message. We will automatically send your friend a one-time email including an invitation to visit the site as well as their gift code. Knetbooks stores information such as the gift certificate recipient's name and email address for the sole purpose of verification. Knetwit Incorporated. does not sell or disclose any of this information to any outside sources or parties and collects this information only to maintain records that a gift certificate was purchased and sent to a recipient. Tell a Friend If you choose to use the Tell A Friend service, we will ask you for your friend's email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Knetwit Incorporated. stores this information for the purpose of verification, as well as tracking the success of our referral program. Your friend may contact us at contact@Knetbooks.com to request that we remove this information from our database. Testimonials Knetbooks posts customer testimonials on our website which may contain personally identifiable information such as the customer's name and photo. We do obtain the customer's consent to post their name and photo prior to posting their testimonial. If a consenting user later requests removal, we comply with the user's request immediately. Special Promotions Knetbooks may email customers special promotional emails, which may include discounts, coupons and special offers, as a part of our service. If you would not like to receive these promotional emails, please log in to your account and click the ‘Email & Password' link. Once you have clicked that link, there is a check box that allows you to remove yourself from the promotional-email list. Information Use Knetbooks is an online service that provides students with the option to rent or buy their textbooks. Other information that does not personally identify you as an individual is collected by Knetwit Incorporated from the site (such as, by way of example, patterns of utilization) and is exclusively owned by Knetbooks. Knetbooks can utilize this information in such manner as Knetbooks, in its sole discretion, deems appropriate. Knetwit Incorporated is the sole owner of any information collected on all Knetwit Incorporated sites. Knetwit Incorporated collects personally identifiable information from our users at several different points on our website as described in the privacy policy. All private information collected is protected by Knetwit Incorporated. Cookies & Log Files Like most websites, Knetbooks uses cookies and Web log files to track site usage. A cookie is a tiny data file which resides on your computer, and which allows Knetbooks to recognize you as a user when you return to our site using the same computer and Web browser. Unfortunately, if your browser settings do not allow cookies, you will not be able to use our website. Like the information you enter at registration or in your profile, cookie and log file data is used to customize your experience on the website. One type of cookie, known as a "persistent" cookie, is set once you've logged in to your Knetbooks account. The next time you visit the Knetbooks website, the persistent cookie will allow us to recognize you as an existing user so you will not need to log in before using the service. Additionally, if you log out of the Knetbooks site, you will need to re-enter your password the next time you visit in order to log in to your account. This cookie also functions as a "session" cookie, meaning that it is used to identify a particular visit to the Knetbooks site. Session cookies sections expire after a short time or when you close your Web browser. Due to the communications standards on the Internet, when you visit the Knetbooks website we automatically receive the URL of the site from which you came and the site to which you are going when you leave Knetbooks. We also receive the Internet Protocol (IP) address of your computer (or the proxy server you use to access the World Wide Web), your computer operating system and type of Web browser you are using, as well as the name of your ISP. This information is used to analyze overall trends to help us improve the Knetbooks service. The linkage between your IP address and your personally identifiable information is never shared with third parties without your permission, except when required by law. Ad Networks We allow other companies, called ad networks, to serve advertisements to Knetbooks public or private users. Ad networks include third-party ad servers, ad agencies, ad technology vendors and research firms. Knetbooks may "target" some ads to users that fit a certain general profile – for example, "engineering students at Stanford University." Knetbooks does NOT use personally identifiable information to target ads. To deliver these ads properly, Knetbooks may include a file, called a Web beacon, from these ad networks within pages served by Knetbooks so the networks may provide anonymous, aggregated auditing, research and reporting for advertisers, as well as to target ads to you while you visit other websites. Because your Web browser must request these advertisements and Web beacons from the ad network's servers, these companies can view, edit or set their own cookies, just as if you had requested a Web page from their site. These general targets may also be used by ad networks to display targeted ads on other websites as a substitute for random, irrelevant ads. You will never see additional ads as a result of being a Knetbooks user, and Knetbooks never provides personally identifiable information to any advertiser, nor to any third party. Children Children are not eligible to use our service, and we ask that minors (under the age of 18) do not submit any personal information to us or use the service. Information Sharing Agents We may use an outside partner company for shipping and fulfilling orders, and a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purpose. Service Providers We use PayPal as a third-party service to provide order transactions on our site. When you place an order on Knetbooks.com, we will securely share your name and credit card information with PayPal in order to collect payment and transact your order. If Knetbooks cannot fill an order, we may use trusted third-party merchant partners to source orders, if necessary. Our trusted third-party merchants receive customer shipping information, i.e. first and last name, shipping address and phone number. This information is held in strict privacy between Knetbooks and the merchant partner and is never shared with any other party. Knetbooks will deal with all customer inquiries and issues directly, regardless of whether we used a trusted third-party merchant partner to source the order. We use third-party software for the sole purpose of providing analytics and tracking to help improve our website. These third parties are prohibited from using your personally identifiable information for any other purpose. Sharing Information with Third Parties Knetbooks takes the privacy of our users very seriously. We will never sell, rent or otherwise provide your personally identifiable information to any third parties for marketing purposes. We will share your personally identifiable with third parties only to carry out your instructions and to provide specific services. For instance, we use a credit card processing company to bill users for rental orders. These third parties do not retain, share or store any personally identifiable information except to provide these services and are bound by strict confidentiality agreements which limit their use of such information. We may provide aggregated data about the usage of our services to third parties for such purposes as we deem, in our sole discretion, to be appropriate. We may segment our users by status (i.e. freshmen, sophomores, juniors, seniors, etc.), major, geographic location or university for the purpose of improving our service. If you would like to be excluded from the aggregated research or products based upon aggregated data about our users' activities on the site, please email customer service at contact@Knetbooks.com. Partnering with Other Organizations to Offer Combined Services Knetbooks may partner with other online services to give you the combined results of both services. Whenever we offer such combined services, it will be your choice to make use of the combined services or not. In these cases, your personally identifiable information will be passed from Knetbooks to the partner only if you choose to use the combined services. Legal Disclaimer It is possible that we may need to disclose personal information when required by law. We will disclose such information wherein we have a good-faith belief that it is necessary to comply with a court order, ongoing judicial proceeding or other legal process served on our company, or to exercise our legal rights or defend against legal claims. Accessing and Changing Your Account Information You can review the personal information you provided us and make any desired changes to the information, or to the settings for your Knetbooks account, at any time by logging in to your account on the Knetbooks website and editing the information on your Profile page. If you close your Knetbooks account, we will remove your name and other personally identifiable information from our publicly viewable data. We may retain certain data contributed by you if it may be necessary to prevent fraud or future abuse or for legitimate business purposes, such as analysis of aggregated, non-personally-identifiable data, account recovery or if required by law. All retained data will continue to be subject to the terms of the Knetbooks privacy policy that you have previously agreed to. To request that we close your account and remove your information from the Knetbooks service, please send your request to contact@Knetbooks.com. Please send your request using an email account that you have registered with Knetbooks under your name. You will receive a response to a request sent to contact@Knetbooks.com within five business days of our receiving it. Security In order to secure your personal credit information, all communications between you and the Google Checkout or PayPal websites (our payment partners) are protected through secure socket layer (SSL) encryption. Knetbooks.com follows accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure; however, we take every precaution to provide the best security for our customers. Therefore, while we strive to use commercially acceptable means to protect your personal information, as in any real-life scenario we cannot guarantee its absolute security. If you have any questions about security on our website, you can email us at contact@Knetbooks.com. The security of your personal information is important to us. When you enter sensitive information such as a credit card number and CCV2 number on our checkout forms, we encrypt that information using secure socket layer (SSL) technology. Changes to this Privacy Policy Knetbooks may update this privacy policy at any time, so please review it frequently. In the event that there are significant changes to the way we treat your personally identifiable information, we will display a notice on this site. We may also notify you by email. Unless stated otherwise, our current privacy policy applies to all information that we have about you and your account. If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page and other places we deem appropriate so that you are aware of what information we collect, how we use it and under what circumstances, if any, we disclose it. Questions or Comments If you have questions or comments about this privacy policy, please email us at privacy@Knetbooks.com or contact us at: Attn: Privacy Policy Issues 1604 Carter St. #300 Chattanooga, TN 37403 p: 1-423-702-8080

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2009-03-27T13:31:35Z