Why change-management programs initiatives usually fail and what you can do about it The Outstanding Organizationprovides a simple, four-part solution targeting what other business-improvement programs fail to addressthe chaos that always accompanies changes in business strategy, operations, and goals. Business process improvement expert Karen Martin explains how employees' lack of clarity and focus can result in millions of dollars of unnecessary labor expense; why common techniques designed to solve the problem (such as measuring employee satisfaction) don't work; and how to increase performance by instilling clarity, discipline, focus, and engagement throughout the workforce. Karen Martinis the founder of the training firm Karen Martin Associates.