The Organizational Ombudsman Origins, Roles, and Operations--A Legal Guide
The Organizational Ombudsman Origins, Roles, and Operations--A Legal Guide
- ISBN 13:
9781604427783
- ISBN 10:
1604427787
- Format: Paperback
- Copyright: 07/16/2011
- Publisher: American Bar Association
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Summary
This book provides a detailed rationale for the creation of ombudsman offices; suggestions for structuring and documenting an ombudsman program and how to address issues that arise in litigation; a comprehensive presentation of various legal issues associated with organizational ombudsman programs;and numerous examples of how ombudsmen function in their organizations to illustrate how they are effective in addressing issues that people would not otherwise raise.