Part 1 A Systemic Approach to the Organization Based on Knowledge Management and its Tools 1

Chapter 1 Theoretical Anchoring of Knowledge 3

1.1 Individual knowledge and skills 4

1.2 From individual learning to organizational learning 9

1.3 Knowledge management 16

1.4 Knowledge management systems 23

1.5 Communities, teams and knowledge management 26

1.6 Knowledge management and cultures 31

Chapter 2 The Design of the Learning Organization 37

2.1 From the systemic approach to the organizational design 37

2.2 Proposal of an organizational design for knowledge management: "learning organization design" 44

Part 2 Emergence of a New Design: that of the Learning Organization 61

Chapter 3 Real-World Access Methodology 63

3.1 Methodological choices 64

3.2 The field of research 67

3.3 Data collection 85

3.4 Processing of the collected data 92

Chapter 4 Case Study 99

4.1 Design of the learning organization SCCC (before the merger) 99

4.2 Design of the learning organization SCCC (period of merger with N) 108

4.3 Design of the learning organization NSN (post-merger) 114

4.4 Overview of the three phases 122

Chapter 5 Emergence of a New Organizational Design 127

5.1 Emergence of a design of the learning organization 127

5.2 Emergence of a new organizational design in view of the impact of culture 130

5.3 Emergence of a new organizational design when faced with knowledge boundaries 131

Conclusion 139

Bibliography 147

Index 171

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