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Organizational Communication : Balancing Creativity and Constraint

by: Eisenberg, Eric M.; Goodall, H. L. , Jr.; Trethwey, Angela

Organizational Communication : Balancing Creativity and Constraint

by: Eisenberg, Eric M.; Goodall, H. L. , Jr.; Trethwey, Angela

ISBN 13:
9780312574864
ISBN 10:
031257486X
Edition: 6th
Format: Paperback
Copyright: 11/24/2009
Publisher: Bedford/St. Martin's
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Organizational Communication : Balancing Creativity and Constraint > ISBN13: 9780312574864

Summary

Respected scholars Eric Eisenberg, H.L. Goodall Jr., and Angela Trethewey combine decades of teaching and scholarly experience to offer students a concise and readable introduction to organizational communication theories and their practical applications. Using the metaphor of creativity (getting what you want) and constraint (following established rules) this popular textbook offers students more opportunities than ever before to practice what they learn through a variety of features within the textbook itself and on its companion Web site.

Author Biography

Eric M. Eisenberg is Professor and Chair of the Department of Communication at the University of South Florida. Dr. Eisenberg twice received the National Communication Association award for the outstanding research publication in organizational communication, as well as the Burlington Foundation award for excellence in teaching. Dr. Eisenberg is the author of over 60 articles, chapters, and books on the subjects of organizational communication and communication theory. He is an internationally recognized researcher, teacher, and consultant specializing in the strategic use of communication to promote positive organizational change. He has worked closely with executives and employees from organizations across a wide variety of industries, including Hughes Aircraft, McDonnell Douglas, Cedars-Sinai Medical Center, Starwood Hotels and Resorts, State Farm Insurance, and Baystate Health.

H.L. (Bud) Goodall Jr. is professor and director of the Hugh Downs School of Human Communication at Arizona State University. He is the author or coauthor of 19 books and more than 100 articles, papers, and chapters on communication, organizations, and culture. Primarily known for his pioneering work in the new ethnography of organizations and communities, he is the author of the scholarly trilogy Casing the Promised Land, Living in the Rock ‘n Roll Mystery, and Divine Signs: Connecting Spirit to Community, as well as the best selling textbook, Writing the New Ethnography.

Angela Trethewey is associate professor in the Hugh Downs School of Human Communication at Arizona State University. Her award winning research exploring the relationships among organizational communication, power and gendered identities has been published in flagship journals in the field, including Journal of Applied Communication Research, Management Communication Quarterly, and Communication Monographs. She has also edited special issues on topics such as translating scholarship into practice and living with organizational contradictions. Recently, she received the Master Teacher Award from the Western States Communication Association.

C H A P T E R 1: Communication and the Changing World of Work
PERSPECTIVE

THE CHANGING WORLD OF WORK

The Inevitability of Change

New Developments in the World of Work

Beyond Space: The Global Economy

Questionable Labor Practices

Multicultural Management

Communication Technology

Beyond Time: Competition and the Urgent Organization

Beyond Loyalty: The New Social Contract

Shifting Power Bases

New Values and Priorities

The Meaning of Work

Who Can Afford to Prioritize?

C H A P T E R 2: Defining Organizational Communication
APPROACHES TO ORGANIZATIONAL COMMUNICATION

Communication as Information Transfer

Communication as Transactional Process

Communication as Strategic Control

Communication as a Balance of Creativity and Constraint

ORGANIZATIONS AS DIALOGUES

Dialogue and the Situated Individual

Definitions of Dialogue

Dialogue as Mindful Communication

Dialogue as Equitable Transaction

Dialogue as Empathic Conversation

Dialogue as Real Meeting

INTERGRITY AND ETHICS IN ORGANIZATIONAL COMMUNICATION

THINKING TOGETHER: MINDFUL AND ETHICAL DIALOGUE

C H A P T E R 3: Four Perspectives on Organizations and Communication
Why Theory?

Theories Are Partial

Theories Are Partisan

Theories Are Problematic

CLASSICAL MANAGEMENT APPROACHES

From Empire to Hierarchy

From Resistance to Domination

The Industrial Revolution

Scientific Management

Fayol’s Classical Management

Bureaucracy

Implications for Organizational Communication

THE HUMAN RELATIONS APPROACH

Historical and Cultural Background

What Is Human Relations?

The Hawthorne Studies

Reflections on Human Relations

THE HUMAN RESOURCES APPROACH

Maslow’s Hierarchy of Needs

McGregor’s Theory Y Management

Likert’s Principle of Supportive Relationships

THE SYSTEMS PERSPECTIVE

WHAT IS A SYSTEM?

Environment and Open Systems

Interdependence

Goals

Processes and Feedback

Openness, Order, and Contingency

THE APPEAL OF SYSTEMS THEORY FOR ORGANIZATIONAL COMMUNICATION

Peter Senge’s Learning Organization

Karl Weick’s Sense-Making Model

Retrospective Sense Making

Loose Coupling

Partial Inclusion

Chapter 4: Cultural Studies of Organizations and Communication
THE CULTURAL APPROACH

Cultures as Symbolic Constructions

Cultural Elements

HISTORICAL AND CULTURAL BACKGROUND

Competitive Pressures

Interpretive Methodology

Social Trends

THREE VIEWS OF ORGANIZATIONAL CULTURE

A Practical View

An Interpretive View

Critical and Postmodern Views

Integration

Differentiation

Fragmentation

SOCIALIZATION: INTEGRATING NEW MEMBERS INTO ORGANIZATIONAL CULTURES

Anticipatory Socialization

Organizational Assimilation

Socialization and High-Reliability Organizations

Socialization and Technology

A COMMUNICATION PERSPECTIVE ON ORGANIZATIONAL CULTURE

C H A P T E R 5: Critical Approaches to Organizations and Communication
CRITICAL THEORY

Historical and Cultural Background

The Rise of Critical Theorizing in the United States

The Centrality of Power

POWER AND IDEOLOGY

The Hidden Power of Culture: Myths, Stories, and Metaphors

The Hidden Power of Legitimation: Manufactured Consent and Concertive Control

DISCOURSE AND DISCIPLINE

The Hidden Power of Knowledge: Surveillance, the Panopticon, and Disciplinary Power

The Technological Panopticon

RECENT TRENDS IN CRITICAL ORGANIZATIONAL COMMUNICATION SCHOLARSHIP: ORGANIZING HEALTHY ORGANIZATIONS

Resistance: Challenging Organizational Power and Control

The Role of the Critical Researcher

C H A P T E R 6: Identity and Difference in Organizational Life
THE HISTORY OF IDENTITY IN ORGANIZATIONAL COMMUNICATION

ORGANIZING DIFFERENCE IN ORGANIZATIONS

Frame 1: Gender Differences at Work

Gender Differences in Work/Life

Frame 2: Gender Identity as Organizational Performance

Performing Gender Identity in Work/Life

Frame 3: Gendered Organizations

Gendered Organizations and Work/Life

Frame 4: Gendered Narratives in Popular Culture

Gendered Narratives of Work/Life

INTERSECTING IDENTITIES IN ORGANIZATIONS

Negotiating Multiple Identities

Communicating Multiple Identities

C H A P T E R 7: Teams and Networks: Collaboration in the Workplace
PARADOXES OF PARTICIPATION

DEMOCRACY IN THE WORKPLACE

COMMUNICATING IN TEAMS

What Is a Team-Based Organization?

Types of Teams

Project Teams

Work Teams

Quality-Improvement Teams

Virtual Teams

Communicative Dimensions of Teamwork

Roles

Norms

Decision-Making Processes

Management of Conflict and Consensus

Cultural Diversity in Teams

Team Learning

A Retreat from Teams?

COMMUNICATING IN NETWORKS

Types of Communication Networks

Small-Group Communication Networks

Emergent Communication Networks

Analyzing Communication Networks

Patterns of Interaction

Communication Network Roles

Content of Communication Networks

Interorgnizational Communication Networks

The Networked Society

CREATIVITY AND CONSTRAINT IN TEAMS AND NETWORKS

C H A P T E R 8: Communicating Leadership
LAYING THE FOUNDATION: USEFUL INSIGHTS FROM PRIOR THEORETICAL FRAMES

Trait Leadership

Leadership Style

Situational Leadership

Transformational Leadership

Discursive leadership

LEADERSHIP RECONSIDERED: EFFECTIVE LEADERSHIP HABITS

Habits of Mind

Habits of Character

Habits of Authentic Communicative Performance

LEADING THE ORGANIZATION: COMMUNICATING WITH EMPLOYEES

THE DARK SIDE OF LEADERSHIP: BULLYING AND HARASSMENT

Bullying in the Workplace

Harassment and Sexual Harassment

C H A P T E R 9: Organizational Alignment: Managing the Total Enterprise
POSITIONING THE ORGANIZATION

Competitive Strategy

Types of Business Strategies

Strategy and the Business Life Cycle

Performance Management

Training and Development

Organizational Development

ORGANIZATIONAL LEARNING

Learning Basic Skills

Learning New Technologies

EFFECTS OF COMMUNICATION TECHNOLOGY

Synchronicity and Media Richness

Secrecy and Privacy

Mediated Interpersonal Communication

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