9780130265548

For courses in Organizational Behavior, Individual Behavior in Organizations, and Industrial Psychology. This perennial favorite conveys the concepts of organizational behavior through experiential learning, using carefully developed group exercises and simulations that have been proven over a period of 30 years. It is designed for professors who want to create a unique, effective, enjoyable learning experience for students.

Preface

ix

PART 1 Understanding Yourself And Other People At Work

1

(184)

The Psychological Contract

1

(32)

The Psychological Contracts: Violations and Modifications

2

(7)

Denise M Rousseau

How `Gen X' Managers Manage

9

(11)

Jay A. Conger

How to Earn Your Employees' Commitment

20

(13)

Gary Dessler

Theories of Managing People

33

(34)

The Manager's Job

34

(15)

Henry Mintzberg

The Human Side of Management

49

(9)

Thomas Teal

Mastering Competing Values: An Integrated Approach to Management

58

(9)

Robert E. Quinn

Individual and Organizational Learning

67

(26)

Learning from experience through Reflection

67

(7)

Marilyn Wood Daudelin

The Leader's New Work: Building Learning Organizations

74

(19)

Peter M. Senge

Individual and Organizational Motivation

93

(26)

That Urge to Achieve

94

(2)

David C. McClelland

Motivation: A Diagnostic Approach

96

(8)

David A. Nadler

Edward E. Lawler III

Recognize Contributions: Linking Rewards with Performance

104

(15)

James M. Kouzes

Barry Z. Posner

Ethics and Values

119

(26)

Changing Unethical Organizational Behavior

119

(12)

Richard P. Nielsen

When Ethics Travel: The Promise and Peril of Global Business Ethics

131

(14)

Thomas Donaldson

Thomas W. Dunfee

Personal Growth and Work Stress

145

(40)

On the Realization of Human Potential: A Path with a Heart

146

(9)

Herbert A. Shepard

The New Protean Career Contract: Helping Organizations and Employees Adapt

155

(14)

Douglas T. Hall

Jonathan E. Moss

The Growing Epidemic of Stress

169

(16)

Susan Cartwright

Cary L. Cooper

PART 2 Creating Effective Work Groups

185

(186)

Interpersonal Communication

185

(26)

Active Listening

185

(10)

Carl R. Rogers

Richard E. Farson

Defensive Communication

195

(5)

Jack R. Gibb

The Power of Talk: Who Gets Heard and Why

200

(11)

Deborah Tannen

Perception and Attribution

211

(20)

Communicating Across Cultures

211

(16)

Nancy J. Adler

Where Bias Begins: The Truth about Stereotypes

227

(4)

Annie Murphy Paul

Group Dynamics and Work Teams

231

(19)

Critical Success Factors for Creating Superb Self-Managing Teams

231

(11)

Ruth Wageman

Virtual Teams: The New Way to Work

242

(8)

Jessica Lipnack

Jeffrey Stamps

Problem Solving and Creativity

250

(34)

Putting Your Company's Whole Brain to Work

251

(10)

Dorothy Leonard

Susan Straus

Of Boxes, Bubbles, and Effective Management

261

(12)

David K. Hurst

Creativity as Investment

273

(11)

Robert J. Sternberg

Linda A. O'Hara

Todd I. Lubart

Conflict and Negotiation

284

(25)

How Management Teams can have a Good Fight

285

(8)

Kathleen M Eisenhardt

Jean L. Kahwajy

L. J. Bourgeois III

World-Class Negotiating Strategies

293

(16)

Frank L. Acuff

Managing Diversity

309

(62)

Myths About Diversity: What Managers Need to Know About Changes in the U.S. Labor Force

310

(17)

Judith T. Friedman

Nancy DiTomaso

Gender Gap in the Executive Suite: CEOs and Female Executives Report on Breaking the Glass Ceiling

327

(18)

Belle Rose Ragins

Bickley Townsend

Mary Mattis

Cultural Constraints in Management Theories

345

(11)

Geert Hofstede

Beyond Sophisticated Stereotyping: Cultural Sensemaking in Context

356

(15)

Joyce S. Osland

Allan Bird

PART 3 Leadership and Management

371

(155)

Leadership

371

(27)

What Makes a Leader?

371

(10)

Daniel Goleman

Why Does Vision Matter?

381

(2)

Burt Nanus

Superleadership: Beyond the Myth of Heroic Leadership

383

(15)

Charles C. Manz

Henry P. Sims, Jr.

Organizational Culture

398

(30)

Uncovering the Levels of Culture

398

(7)

Edgar H. Schein

Three Cultures of Management: The Key to Organizational Learning

405

(12)

Edgar H. Schein

Evolution and Revolution as Organizations Grow

417

(11)

Larry E. Greiner

Decision Making

428

(22)

Two Decades of Research on Participation: Beyond Buzz Words and Management Fads

Victor H. Vroom

429

(7)

How People Really Make Decisions

436

(14)

Gary Klein

Power and Influence

450

(20)

The Necessary Art of Persuasion

451

(10)

Jay A. Conger

Influence without Authority: The Use of Alliances, Reciprocity, and Exchange to Accomplish Work

461

(9)

Allan R. Cohen

David L. Bradford

Empowerment and Coaching

470

(38)

Putting People First for Organizational Success

471

(13)

Jeffrey Pfeffer

John F. Veiga

Intellectual Capital = Competence x Commitment

484

(13)

Dave Ulrich

Management Dialogues: Turning on the Marginal Performer

497

(11)

John R Schermerhorn, Jr.

William L. Gardner

Thomas N. Martin

Performance Appraisal

508

(18)

On the Folly of Rewarding A, While Hoping For B

508

(7)

Steven Kerr

Team Performance Appraisal

515

(11)

Leigh Thompson

PART 4 Managing Effective Organizations

526

(14)

Organization Design

526

(14)

The Organization of the Future: Strategic Imperatives and Core Competencies for the 21st Century

527

(13)

David A. Nadler

Michael L. Tushman

Organizing in the Knowledge Age: Anticipating the Cellular Form

540

Raymond E. Miles

Charles C. Snow

John A. Mathews

Grant Miles

Henry J. Coleman, Jr.

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

PREFACE This book is a primer on human behavior in organizations for students of management at three different levels--undergraduate, graduate, and executive education. Our goal in this volume is to prepare employees and managers to diagnose and understand organizational issues and be more effective. The reader includes writings by scholars and practitioners in the key areas of organizational behavior, which have been divided into four sections: "Understanding Yourself and Other People at Work," "Creating Effective Work Groups," "Leadership and Management," and "Managing Effective Organizations." This edition contains basic ideas and concepts, new research findings and practical applications, as well as emerging perspectives that suggest the future shape of the field. In contrast with previous editions, there is more emphasis on international topics, teams, commitment, creativity, diversity, e-commerce, and global business. Our aim was to compile an exciting collection of significant, theoretical, and practical work that is both reader-friendly and topical. We have read hundreds of articles to find "just the right ones," which can be classified in one or more of the following categories: Classic, ground-breaking articles that, while written years ago, still provide the definitive treatment of a subject and deserve to be read in the scholar's original words Lucid overviews of research findings and theories on a particular topic Descriptions of cutting-edge research Practical guides for managers based on research findings. For the first time, this edition contains brief chapter introductions to set the stage for readers and provide a glimpse of what they can expect. This book is designed to be used with the text/workbookOrganizational Behavior: An Experiential Approach to Organizational Behavior Seventh Edition,by the same authors. The articles contained herein form a complete package with the exercises and theory contained in the workbook, allowing the student to go through all the phases of the experiential learning process. Although designed as a companion volume, this collection of readings stands on its own and should be useful to teachers, managers, and consultants for the breadth of viewpoints and the wealth of data that it provides about the field of organizational behavior. When it comes to acknowledging contributions to this edition, our greatest debt of gratitude goes to Susan Mann, research assistant extraordinaire. Innumerable colleagues have suggested their favorite readings. In particular, we would like to thank Suzanne Adams, Bruce Drake, Howard Feldman, Tom Howe, Asbjorn Osland, Robert Peterson, and Susan Schor for their contributions and opinions. The reviewers of the previous edition were extremely helpful and thorough: John Dopp, Gene Hendrix, Avis Johnson, and Dennis O'Connor. The reference librarians at the University of Portland--Tony Greiner, Susan Hinken, Pam Horan, Torie Scott, Heidi Senior, as well as the director, Rich Hines--all went well above the call of duty in tracking down articles and citations. Carol Henson, Susan Mann, Jessica Osland and Debra Stephens deserve thiinks for their proof readings contributions. Ron Hill, dean at the University of Portland's business school, and the Robert B. Pamplin, Jr. Foundation have provided support for this project. Finally, we're very grateful to Melissa O'Neill, Gwynn Klobes, Michael Kuchler, and the student workers at the University of Portland business school who cheerfully lent a helping hand to this project. It was pleasure, as always, to work with the Prentice Hall crew: David Shafer, Jennifer Glennon, Michele Foresta, Judy Leale, Kim Marsden, and the unflappable Cindy Spreder. In addition to colleagues and publishing staff, an effort like this reader is also the culmination of numerous family sacrifices, favors, and opinions. W

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The Organizational Behavior Reader

The Organizational Behavior Reader

0130265543

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Table of Contents

Supplemental Materials

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