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| Preface | |
| 1 Rethinking Organization Change | |
| The Paradox of Planned Organization Change | |
| Making the Case for Organization Change | |
| Personal Declarations and Points of View | |
| 2 A Brief History of Organization Change | |
| Scientific Management | |
| The Hawthor... MORE | |
| Industrial Psychology | |
| Survey Feedback | |
| Sensitivity Training | |
| Sociotechnical Systems | |
| Organization Development | |
| The Managerial Grid and OD | |
| Coercion and Confrontation | |
| Management Consulting | |
| 3 Theoretical Foundations of Organizations and Organization | |
| Change | |
| Open Systems Theory | |
| Characteristics of Open Systems | |
| Organization Change Is Systemic | |
| Toward a Deeper Understanding of Organization Change | |
| Capra's Three Criteria for Understanding Life | |
| Implications for Organizations and Organization Change | |
| 4 The Nature of Organization Change | |
| Revolutionary Change | |
| Evolutionary Change | |
| Revolutionary Change-Case Example | |
| Evolutionary Change-Case Example | |
| The Tools for Assessment and Ratings | |
| Data Summary of the Firm's Partners | |
| 5 Levels of Organization Change: Individual, Group, and Larger System | |
| Change in Organizations at the Individual Level | |
| Individual Responses to Organization Change | |
| Change in Organizations at the Group Level | |
| Group Responses to Organization Change | |
| Change in Organizations at the Larger-System Level | |
| 6 Organization Change: Research and Theory | |
| Reviews of Organization Change Research | |
| More Recent Approaches to Research and Theory | |
| Organization Models | |
| Organization Change Theory | |
| Current Thinking Regarding Organization Change and Theory | |
| System Responses to Organization Change | |
| 7 Conceptual Models for Understanding Organization Change | |
| Content: What to Change | |
| Process: How to Change -- A Theoretical Framework | |
| Process: How to Change -- Practice Frameworks | |
| Mini-theories Related to Organization Change | |
| The Content and Process of Strategic Change in Organizations | |
| Strategies for Effecting Change in Human Systems | |
| 8 Integrated Models for Understanding Organizations and for Leading and Managing Change | |
| What Is an Organizational Model? | |
| Why Use an Organization Model? | |
| Organization Models and Organization Change | |
| Weisbord's Six-Box Model | |
| The Nadler-Tushman Congruence Model | |
| Tichy's TPC Framework | |
| A Comparison of the Three Models | |
| 9 The Burke-Litwin Causal Model of Performance and Change | |
| Background | |
| The Model | |
| Transformational and Transactional Dimensions | |
| Support for the Model's Validity | |
| Influence of the External Environment | |
| The Transformational Factors | |
| The Transactional Factors | |
| 10 Application of the Burke-Litwin Model | |
| Case 1: Dime Bancorp, Inc. | |
| Case 2: British Broadcasting Corporation (BBC) | |
| 11 Leading Organization Change | |
| Does Leadership Matter? | |
| On Defining Leadership | |
| Toward Further Definition | |
| Phases of Organization Change and the Leader's Role | |
| The Pre-launch Phase | |
| The Launch Phase | |
| Post-launch-Further Implementation | |
| Sustaining the Change | |
| 12 Organization Change: Epidemics, Integration and Future Needs | |
| The Tipping Point | |
| Applying the "Tipping Point" Principles to Planned Organization Change | |
| Changing the Organization | |
| Organization Change: What We Need to Know | |
| Priorities | |
| Conclusion | |
| References | |
| Appendix: Annotated Bibliography | |
| Index | |
| About the Author |