RENT TEXTBOOKS

by: Jones, Peter; Robinson, Peter

ISBN: 9780199593583 | 0199593582

An integrated media and text solution which clearly demonstrates the relevance of operations to everyday business activities, through extensive use of text and running video case studies from companies such as Ikea, Domino's, EasyJet, and Ticketmaster. A truly engaging package for those with little knowledge or experience in operations management.

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Presenting an integrated media and text solution to teaching Operations Management! Take this opportunity to provide your students with a new, innovative learning package... MORE which clearly demonstrates the relevance of operations to everyday business activities. Allow students to see how core operations theory is applied in real world situations through watching bespoke videoed case materials of interviews and processes tied to each chapter concept. Further reinforce their understanding of key concepts and quantitative techniques by encouraging them to interact with animated models from the text, seamlessly linked via QR codes. Aware that students taking their first module in Operations Management often have little first-hand experience of a working environment, the authors introduce all the core topics to students in a lively and engaging manner, making OM relevant and meaningful to students new to the subject. Starting from students' interactions with operations management, perhaps as a customer or part time employee, the authors guide the readers through the management of operations, before exploring the designtechniques and the strategy of OM, thereby mirroring students' future experiences as graduates.Packed full of case material and examples from companies that students can easily relate to such as Domino's, EasyJet, and Ticketmaster, this text challenges the reader to think about real business issues and what they might encounter in their future careers. Real life problems are also used to carefully explain quantitative data.Links to seminal papers throughout each chapter support and strengthen the theory discussed and encourage readers to carry out their own research into these topics. A unique, lively package makes this core reading for all business students taking an introductory module in operations management.Provided on the Online Resource Centre:For Students:Animated diagrams from the book - accompanied by audio to help explain concepts.Annotated library of links to footage of 'Operations in Action'.Web-based activities.Multiple choice questions.Seminal paper links.Downloadable Flashcard glossary.For lecturers:Bespoke video case material consisting of interviews and processes tied to each chapter. Broken down into 5 minute clips, these can either be shown in relation to a chapter topic, or as a whole film demonstrating how one company utilises many aspects of OM. Customizable PowerPoint slides.Tutor guide.Tutorial activities.Answers to discussion questions.Test bank.

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Operations Managementis an innovative media and text package that clearly demonstrates the relevance of operations to everyday business activities. Introducing all of the core topics in a lively and engaging manner, authors Peter Jones and Peter Robinson make the material relevant and meaningful to students, including those with no background in the subject. They first introduce the unique structure of operations management before moving on to operations design and strategy, thereby mirroring what graduates will encounter in their future careers. The text is supplemented by a unique integrated media package available on the companion website--running video case material, animated diagrams, and voiced-over quantitative models linked via QR codes in the text--that shows students how core operations theory is applied to real-world situations. Packed full of case material and examples from companies that students can easily relate to--such as Domino's, EasyJet, and Ticketmaster--Operations Managementchallenges students to think about actual business issues and what they might encounter in their future careers. Real-life problems are used to carefully explain quantitative data, and links to seminal papers throughout each chapter support and strengthen the theories discussed. The Companion Website (coming soon!) contains resources for both students and instructors: For Students: * Animated diagrams from the book, accompanied by audio that helps to explain concepts * An annotated library of links to footage of "Operations in Action" * Web-based activities * Multiple-choice questions * Seminal paper links * Downloadable flashcard glossary For Instructors: * Customized video case material (interviews and processes tied to each chapter). Broken down into five-minute clips, these can either be shown in relation to a chapter topic or as a whole film demonstrating how one company utilizes many aspects of OM. * Customizable PowerPoint-based slides * Tutor guide * Tutorial activities * Answers to discussion questions * Test bank

Part A: Understanding Operations Management
1. Introduction to Operations Management
2. Winning Customers and Competing Effectively
3. Operations Processes and Life Cycles
Part B: Managing Operations
4. Locating, Designing, and Managing Facilities
5. Managing Supply Chain Relationships
6. Managing Materials and Inventory Performance
7. Managing Capacity and Demand
8. Managing Queuing and Customer Satisfaction
9. Managing Quality
Part C: Designing and Developing Op... MOREerations
10. Designing Processes
11. Designing Jobs and Managing People
12. Developing New Products and Services
13. Planning for Projects, Crises, and Business Continuity
Part D: Operations Strategies
14. Operations Strategy
15. Lean and Agile Production
16. Innovation and Continuous Improvement
17. Internationalization, Globalization, and Corporate Social Responsibility