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Operations Management : Contemporary Concepts and Cases

ISBN: 9780072498912 | 0072498919
Edition: 2nd
Format: Hardcover
Publisher: McGraw-Hill College
Pub. Date: 7/1/2003

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Table of Contents

Part I: Introduction

1. The Operations Function

2. Operations Strategy

3. Product Design

Part II: Process Design

4. Process Selection

5. Service Process Design

6. Choice of Technology

7. Process-Flow Analysis

Part III: Quality

8. Managing Quality

9. Quality Control and Improvement

Part IV: Capacity and Scheduling

10. Supply Chain Management

11. Forecasting

12. Facilities and Aggregate Planning

13. Scheduling Operations

14. Project Scheduling

Part V: ... MORE

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