9780538745567

OM, Second Edition, provides a streamlined introduction to the core concepts, techniques, and applications of contemporary operations management. This concise, engaging, and accessible book includes a full suite of integrated learning tools--including flashcards, cases, data sets, games, and quizzes--in a convenient and affordable package perfect for today's diverse learners. OM, Second Edition, contains updated examples featuring companies readers will know from the news, as well as additional videos, new case studies, and end-of-chapter problems, with still more new material available on the Premium Website, including five supplementary chapters for instructors who want to go further into the quantitative aspects of operations management.

Goods, Services, and Operations Management
Value Chains
Measuring Performance in Operations
Operations Strategy
Technology and Operations Management
Goods and Service Design
Process Selection, Design, and Analysis
Facility and Work Design
Supply Chain Design
Capacity Management
Forecasting and Demand Planning
Managing Inventories
Resource Management
Operations Scheduling and Sequencing
Quality Management
Quality Control and SPC
Lean Operating Systems
Project Management
Table of Contents provided by Publisher. All Rights Reserved.

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OM 2 (with Review Cards and Printed Access Card)

OM 2 (with Review Cards and Printed Access Card)

0538745568

Summary

Table of Contents

Supplemental Materials