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ManageFirst Customer Service with Pencil/Paper Exam and Test Prep
ManageFirst Customer Service with Pencil/Paper Exam and Test Prep
- ISBN 13:
9780135072394
- ISBN 10:
0135072395
- Edition: 1st
- Format: Package
- Copyright: 10/27/2008
- Publisher: Prentice Hall
- Newer Edition
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Summary
This particular guide is a brief competency guide which is focused on Customer Service. Designed to provide trainees with marketable management skills for a career within the Culinary Arts and Foodservice industryThe NRAEF is introducing a new program as part of its strategic focus on recruitment and retention. This new management training certification program is based on a set of competencies defined by the restaurant, foodservice and hospitality industry as those needed for success. NRAEF ManageFirst Program leads to a new credential, ManageFirst Professional (MFP), which is part of our industry career ladder. This competency-based program includes 12 topics, each with a competency guide, exam, instructor resources and certificate. Trainees earn a certificate for each exam passed. Packaged with this book, is also a NEW! Exam Prep Guide.
