The Workplace Has Changed.........................................................5What Is the New Social Learning?.................................................8Moving Theory Into Practice..........................................................14Four Changes That Shift Work......................................................18Is This Learning?.............................................................................32How to Respond to Critics.............................................................37The Next Level.................................................................................49Informing Decisions.........................................................................50

Get Clear About Your Challenges.................................................62 Determine What's in It for People...................................................65 Reach Out to Your Partners and Stakeholders...........................70 Identify Quick-Win Opportunities....................................................74 Initiate, Seed, and Spur on Activity.................................................77 Encourage Champions.....................................................................83 Differentiate Benefits.........................................................................86 Establish Guidelines and Road Rules...........................................90 Serve as a Positive, Visible Example.............................................91 Measure Things That Matter............................................................95 Trust People and Share, Share, Share..........................................98

Set Your Sights High........................................................................106Strategy 1. Invite People Onto the Dance Floor..........................107Strategy 2. Obsess About Getting Back Your Time....................112Strategy 3. Foster a Sense of Community....................................120Strategy 4. Identify Value Markers.................................................127Strategy 5. Ensure People Are Digitally Literate........................136Strategy 6. Focus on Increasing Collective Smarts....................139Strategy 7. Work Out Loud..............................................................147Strategy 8. Earn and Build Trust....................................................150Strategy 9. Use Rich Media to Look People in the Eye............153Strategy 10. Curate to Focus Attention.........................................162

At Times,We All Make Mistakes.....................................................169Don't Underestimate the Power of Culture..................................171Don't Focus on the Tools................................................................173Don't Neglect to Get Leadership on Board.................................174Don't Expect That Employees Will “Automagically” Engage...177Don't Make Social Learning an Extra Thing to Do....................180Don't Be Mistrustful of Your People..............................................181Don't Structure Information Flows to Model Your Org Chart....185Don't Choose Just Any Tool...........................................................188Don't Aim for Perfection...................................................................189Don't Be Too Timid...........................................................................191Don't Allow Failures to Define You and Your Work....................193

Look Back to Look Forward.............................................................199Use Lightweight Analysis.................................................................206Analysis 1: Perspective.....................................................................207Analysis 2: Engagement...................................................................215Analysis 3: Connectedness..............................................................219Analysis 4: Fiscal Fitness..................................................................222Analysis 5: Impact..............................................................................228Analysis 6: Influence..........................................................................231Analysis 7: Attention..........................................................................234Analysis 8: Capacity..........................................................................239Analysis 9: Change...........................................................................246Analysis 10: Fill Holes.......................................................................248Yet What About Learning?...............................................................252

Intentional Encouragement.............................................................256Inclusive Diversity.............................................................................258Impassioned Hearts.........................................................................259Growing Together.............................................................................261Speaker, Teacher, Audience, Student.........................................264Takeaway..........................................................................................275Recommendations..........................................................................280

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