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| The Common Predicament: Where It All Begins | p. i |
| The Volunteer Recruiter | p. 1 |
| Who Is the New Breed of Volunteer? | p. 3 |
| A Profile of the 21st Century Volunteer | |
| Recruiting the New Breed of Volunteers | p. 25 |
| The "Courting" Relationship | |
| Finding the New Breed of Volunteers (and Not Scaring Them Away) | p. 37 |
| The Seven Deadly Sins of Recruiting Volunteers | ... MORE |
| Tapping Into Two New Breeds of Volunteers | p. 63 |
| Retiring "Boomers" and Incoming "Generation Y" | |
| The Volunteer Manager | p. 89 |
| Motivating the New Breed of Volunteers | p. 91 |
| Retain Volunteers by Motivating Them | |
| Empowering Volunteers to Do It Their Way | p. 115 |
| Move From Delegation to Empowerment | |
| Using a New Breed of Technology | p. 131 |
| Social Media, Wikis, Texting…and the Virtual Volunteer | |
| Managing or Canning High-Maintenance Volunteers | p. 159 |
| Performance Coaching the Volunteer From Hell | |
| The Volunteer Leader | p. 177 |
| Leading the Successful Volunteer Organization | p. 179 |
| Mobilize the Collective Power of Volunteers | |
| Epilogue-A Leadership Case Study | p. 199 |
| A Fable of How to Do It Right | |
| Resources | p. 217 |
| Sample Position Charter | p. 219 |
| Sample Youth Ministry Volunteer Expectations | p. 223 |
| Sample Project Charter | p. 226 |
| Sample Youth Ministry Volunteer Application | p. 230 |
| Interview Guide for Hiring a Paid Volunteer Manager | p. 240 |
| Sample Youth Ministry Reference Form | p. 244 |
| Sample Questionnaire for Virtual Volunteers | p. 247 |
| Sample Board Code of Conduct | p. 250 |
| Strategic Planning Retreat-Agenda of Questions | p. 252 |
| SWOT Analysis Form | p. 257 |
| Icebreakers and Openers | p. 258 |
| Team-Building Activities | p. 264 |
| Sample Training Exercise-A Case Study: "Symptoms of Staff Resistance" | p. 269 |
| Endnotes | p. 273 |
| Table of Contents provided by Ingram. All Rights Reserved. |