MP Service Management with Service Model Software Access Card
MP Service Management with Service Model Software Access Card
- ISBN 13:
9780077841201
- ISBN 10:
0077841204
- Edition: 8th
- Format: Hardcover w/ Access Card
- Copyright: 01/22/2013
- Publisher: McGraw-Hill Education
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Summary
The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.