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Medical Office Administration (Revised Reprint); A Worktext
ISBN: 9780721606903 | 0721606903
Format: PaperbackPublisher: Saunders
Pub. Date: 9/4/2003
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Medical Office Administration: A Worktext empowers students by offering the tools necessary to provide optimal patient service, problem solving, team building, empathy, and patient/customer service. It also takes a fresh look at the health care workplace and emphasizes quality patient services as a key component to a health care organization. A textbook and workbook all in one, it contains practical information on all medical office administration procedures and equipment, and it integrates problem-solving, team-building exercises within each chapter.
| I Working in the Health Care Environment | 1 | (68) | |||
| 2 | (14) | |||
| 16 | ... MORE | |||
| 34 | (20) | |||
| 54 | (15) | |||
| II Interacting with Patients | 69 | (86) | |||
| 70 | (10) | |||
| 80 | (32) | |||
| 112 | (22) | |||
| 134 | (21) | |||
| III Providing Patient Services | 155 | (98) | |||
| 156 | (40) | |||
| 196 | (28) | |||
| 224 | (29) | |||
| IV Directing the Activities of the Medical Office | 253 | (76) | |||
| 254 | (18) | |||
| 272 | (22) | |||
| 294 | (35) | |||
| V Preparing for Your Career | 329 | (18) | |||
| 330 | (17) | |||
| Appendices | 347 | (90) | |||
| 349 | (6) | |||
| 355 | (72) | |||
| 427 | (6) | |||
| 433 | (4) | |||
| GLOSSARY | 437 | (6) | |||
| INDEX | 443 |
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