Part of the new Medical Assisting Made Incredibly Easy series, this text presents the core administrative skills needed by medical assistants in a light-hearted, humorous, readable, extremely practical style that makes teaching and learning fun. A host character guides students through all the administrative skills needed to pass certification exams required by CAAHEP and ABHES. Boxes with eye-catching icons provide practical advice about legal concerns, workplace scenarios, professionalism, and study skills. More than 300 full-color illustrations enhance visual learning. A Study Guide and an online course are available as additional purchases. A free Instructor's Resource CD-ROM including PowerPoint slides and lecture notes is available from Lippincott Williams & Wilkins to instructors who adopt the text.