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Medical Assisting : Administrative and Clinical Competencies

ISBN: 9780827377127 | 0827377126
Edition: 4th
Format: Hardcover
Publisher: Cengage Learning
Pub. Date: 8/7/1997

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SummaryTable of Contents
This best selling book is part of a dynamic learning system that includes practice software, a workbook, video series, CD-ROM, and instructor support materials. Together, these learning tools integrate the new AAMA Role Delineation Study, with complete coverage of anatomy and physiology. This new edition was developed with extensive input from many medical assisting instructors, students, and health care professionals-we took your advice! The organization of the book allows flexibility in course planning, accommodating different learning styles... MORE
... MORE
SECTION 1 MEDICAL HEALTH CARE ROLES AND RESPONSIBILITIES1(98)
CHAPTER 1 Health Care Providers
3(20)
UNIT 1 A Brief History of Medicine
3(9)
UNIT 2 The Health Care Team
12(4)
UNIT 3 Medical Practice Specialties
16(7)
CHAPTER 2 The Medical Assistant
23(18)
UNIT 1 Training, Job Responsibilities and Employment Opportunities
23(7)
UNIT 2 Personal Characteristics
30(5)
UNIT 3 Professionalism
35(6)
CHAPTER 3 Medical Ethics and Liability
41(12)
UNIT 1 Ethical and Legal Responsibilities
41(7)
UNIT 2 Professional Liability
48(5)
CHAPTER 4 The Office Environment
53(32)
UNIT 1 Safety, Security, and Emergency Provisions in the Medical Office
53(4)
UNIT 2 Efficient Office Design
57(5)
UNIT 3 Office Management Equipment
62(11)
UNIT 4 Ergonomics in the Medical Office
73(5)
UNIT 5 Preparing for the Day
78(7)
CHAPTER 5 Interpersonal Communications
85(14)
UNIT 1 Verbal and Nonverbal Messages
85(4)
UNIT 2 Behavioral Adjustments
89(3)
UNIT 3 Patients and Their Families
92(3)
UNIT 4 Office Interpersonal Relationships
95(4)
SECTION 2 THE ADMINISTRATIVE ASSISTANT99(106)
CHAPTER 6 Oral and Written Communications
101(40)
UNIT 1 Telephone Communications
101(9)
UNIT 2 Schedule Appointments
110(10)
UNIT 3 Written Communications
120(11)
UNIT 4 Receiving and Sending Office Communications
131(10)
CHAPTER 7 Records Management
141(12)
UNIT 1 The Patient's Medical Record
141(3)
UNIT 2 Filing
144(9)
CHAPTER 8 Collecting Fees
153(16)
UNIT 1 Medical Care Expenses
153(2)
UNIT 2 Credit Arrangements
155(2)
UNIT 3 Bookkeeping Procedures
157(5)
UNIT 4 Computer Billing
162(2)
UNIT 5 Collecting Overdue Payments
164(5)
CHAPTER 9 Health Care Coverage
169(22)
UNIT 1 Fundamentals of Managed Care
170(3)
UNIT 2 Health Care Plans
173(7)
UNIT 3 Preparing Claims
180(11)
CHAPTER 10 Medical Office Management
191(14)
UNIT 1 The Language of Banking
191(3)
UNIT 2 Currency, Cash, and Petty Cash
194(4)
UNIT 3 Salary, Benefits, and Tax Records
198(3)
UNIT 4 General Management Duties
201(4)
SECTION 3 STRUCTURE AND FUNCTION OF THE BODY205(224)
CHAPTER 11 Anatomy and Physiology of the Human Body
207(222)
UNIT 1 Anatomical Descriptors and Fundamental Body Structure
208(20)
UNIT 2 The Nervous System
228(19)
UNIT 3 The Senses
247(12)
UNIT 4 Integumentary System
259(11)
UNIT 5 The Skeletal System
270(14)
UNIT 6 The Muscular System
284(8)
UNIT 7 The Respiratory System
292(14)
UNIT 8 The Circulatory System
306(26)
UNIT 9 The Immune System
332(22)
UNIT 10 The Digestive System
354(19)
UNIT 11 The Urinary System
373(12)
UNIT 12 The Endocrine System
385(11)
UNIT 13 The Reproductive System
396(33)
SECTION 4 THE CLINICAL MEDICAL ASSISTANT429(288)
CHAPTER 12 Preparing for Clinical Duties
431(24)
UNIT 1 Guidelines for the Personal Safety and Well-being of Staff and Patients
432(8)
UNIT 2 Infection Control
440(15)
CHAPTER 13 Beginning the Database
455(42)
UNIT 1 Medical History
455(13)
UNIT 2 Triage
468(1)
UNIT 3 Vital Signs
469(28)
CHAPTER 14 Preparing Patients for Examinations
497(46)
UNIT 1 Procedures of the Eye and Ear
498(14)
UNIT 2 Positioning and Draping for Examinations
512(8)
UNIT 3 Preparing Patients for Examinations
520(11)
UNIT 4 Assisting with Special Examinations
531(12)
CHAPTER 15 Specimen Collection and Laboratory Procedures
543(58)
UNIT 1 The Microscope
545(2)
UNIT 2 Capillary Blood Tests
547(19)
UNIT 3 Venous Blood Tests
566(12)
UNIT 4 Body Fluid Specimens
578(15)
UNIT 5 Bacterial Smears and Cultures
593(8)
CHAPTER 16 Diagnostic Tests, X-Rays, and Procedures
601(34)
UNIT 1 Diagnostic Tests
601(6)
UNIT 2 Cardiology Procedures
607(16)
UNIT 3 Diagnostic Procedures
623(2)
UNIT 4 Diagnostic Radiological Examinations
625(10)
CHAPTER 17 Minor Surgical Procedures
635(18)
CHAPTER 18 Assisting with Medications
653(36)
UNIT 1 Prescription and Nonprescription Medications
653(10)
UNIT 2 Methods of Administering Medications
663(6)
UNIT 3 Injections and Immunizations
669(20)
CHAPTER 19 Emergencies, Acute Illness, and Accidents
689(28)
UNIT 1 Managing Emergencies in the Medical Office
689(3)
UNIT 2 Acute Illness
692(11)
UNIT 3 First Aid in Accidents and Injuries
703(14)
SECTION 5 BEHAVIORS AND HEALTH717(34)
CHAPTER 20 Behaviors Influencing Health
719(32)
UNIT 1 Nutrition, Exercise, and Weight Control
719(11)
UNIT 2 Mobility Assistance
730(7)
UNIT 3 Habit-Forming Substances
737(7)
UNIT 4 Stress and Time Management
744(7)
SECTION 6 EMPLOYABILITY SKILLS751(18)
CHAPTER 21 Achieving Satisfaction in Employment
753(16)
UNIT 1 The Job Search
753(4)
UNIT 2 Getting the Job and Keeping It
757(12)
APPENDICES769

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