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Medical Assisting : Administrative and Clinical Competencies

ISBN: 9780766841468 | 0766841464
Edition: 5th
Format: Hardcover
Publisher: Cengage Learning
Pub. Date: 7/15/2002

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SummaryTable of Contents
The administrative, clinical, and general areas necessary for entry-level employment as identified by the medical assistant role delineation study issued by the American Association of Medical Assistants. Pathophysiology coverage is expanded to include additional diagnostic descriptions and information on medications commonly used to treat conditions. A new unit on related therapies presents information on complimentary and alternative treatments. Medical Assisting: Administrative and Clinical Competencies, 5E contains a two free interactive sk... MORE
... MORE
Medical Assisting Skills CDs Quick Locator
Index of Tables
Index of Procedures
Preface
How to Use This Book
How to Use the Medical Assisting Skills CD-ROMs
SECTION 1 Medical Health Care Roles And Responsibilities1(112)
Health Care Providers
2(26)
A Brief History of Medicine
3(12)
The Health Care Team
15(4)
Medical Practice Specialties
19(9)
The Medical Assistant
28(24)
Training, Job Responsibilities, and Employment Opportunities
29(8)
Personal Characteristics
37(6)
Professionalism
43(9)
Medical Ethics and Liability
52(16)
Ethical and Legal Responsibilities
53(8)
Professional Liability
61(7)
Interpersonal Communications
68(18)
Verbal and Nonverbal Messages
69(5)
Behavioral Adjustments
74(3)
Patients and Their Families
77(4)
Office Interpersonal Relationships
81(5)
The Office Environment
86(27)
Safety, Security, and Emergency Provisions in the Medical Office
87(4)
Efficient Office Design
91(6)
Ergonomics in the Medical Office
97(6)
Preparing for the Day
103(10)
SECTION 2 The Administrative Medical Assistant113(146)
Oral and Written Communications
114(58)
Telephone Communications
115(10)
Schedule Appointments
125(12)
Written Communications
137(11)
Receiving and Sending Office Communications
148(11)
Office Management Equipment
159(13)
Records Management
172(22)
The Patient's Medical Record
173(7)
Filing
180(14)
Collecting Fees
194(18)
Medical Care Expenses
195(2)
Credit Arrangements
197(1)
Bookkeeping Procedures
198(6)
Computer Billing
204(2)
Collecting Overdue Payments
206(6)
Health Care Coverage
212(26)
Fundamentals of Managed Care
213(4)
Health Care Plans
217(7)
Preparing Claims
224(14)
Medical Office Management
238(21)
The Language of Banking
239(3)
Currency, Cash, and Petty Cash
242(6)
Salary, Benefits, and Tax Records
248(4)
General Management Duties
252(7)
SECTION 3 Structure and Function of the Body259(266)
Anatomy and Physiology of the Human Body
260(265)
Anatomic Descriptors and Fundamental Body Structure
261(23)
The Nervous System
284(21)
The Senses
305(14)
The Integumentary System
319(16)
The Skeletal System
335(17)
The Muscular System
352(9)
The Respiratory System
361(18)
The Circulatory System
379(32)
The Immune System
411(26)
The Digestive System
437(23)
The Urinary System
460(15)
The Endocrine System
475(12)
The Reproductive System
487(38)
SECTION 4 The Clinical Medical Assistant525(340)
Preparing for Clinical Duties
526(26)
Guidelines for the Personal Safety and Well-being of Staff and Patients
528(8)
Infection Control
536(16)
Beginning the Patient's Record
552(40)
Medical History
553(3)
Triage
556(6)
Vital Signs
562(30)
Preparing Patients for Examinations
592(68)
Procedures of the Eye and Ear
593(16)
Positioning and Draping for Examinations
609(8)
Preparing Patients for Examinations
617(14)
Assisting with Special Examinations
631(29)
Specimen Collection and Laboratory Procedures
660(60)
The Microscope
662(3)
Capillary Blood Tests
665(18)
Venous Blood Tests
683(11)
Body Fluid Specimens
694(17)
Bacterial Smears and Cultures
711(9)
Diagnostic Tests, X-rays, and Procedures
720(38)
Diagnostic Tests
721(6)
Cardiology Procedures
727(17)
Diagnostic Procedures
744(4)
Diagnostic Radiological Examinations
748(10)
Minor Surgical Procedures
758(22)
Assisting with Medications
780(44)
Prescription and Nonprescription Medications
781(9)
Methods of Administering Medications
790(8)
Injections and Immunizations
798(26)
Emergencies, Acute Illness, Accidents, and Recovery
824(41)
Managing Emergencies in the Medical Office
825(2)
Acute Illness
827(14)
First Aid in Accidents and Injuries
841(15)
Recovering Function and Mobility
856(9)
SECTION 5 Behaviors and Health865(44)
Behaviors Influencing Health
868(41)
Nutrition, Exercise, and Weight Control
869(15)
Habit-Forming Substances
884(6)
Stress and Time Management
890(7)
Related Therapies
897(12)
SECTION 6 Employability Skills909(20)
Achieving Satisfaction in Employment
910(19)
The Job Search
911(5)
Getting the Job and Keeping It
916(13)
Appendices929

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