Amazon no longer offers textbook rentals. We do!

MCDST 70-271 : Supporting Users and Troubleshooting a Microsoft Windows XP Operating System

by: Stewart,James Michael

MCDST 70-271 : Supporting Users and Troubleshooting a Microsoft Windows XP Operating System

by: Stewart,James Michael

ISBN 13:
9780619216047
ISBN 10:
0619216042
Edition: CD
Format: Paperback
Copyright: 11/24/2004
Publisher: Cengage Learning

Rent

Sorry, this item is currently unavailable.

Note: Supplemental materials are not guaranteed with Rental or Used book purchases.

Extend or Purchase Your Rental at Any Time

Need to keep your rental past your due date? At any time before your due date you can extend or purchase your rental through your account.

Summary

Students will master the objectives for the new Microsoft Desktop Support Technician exam #70-271 using an approach created specifically for them. Their learning will be enhanced with extensive end-of-chapter exercises and hands-on projects with a free MeasureUp test preparation CD included with the text.

Introduction

xvii

Planning the Installation of Windows XP

(26)

Your Role in Supporting the End User

(1)

Your Role in Troubleshooting Windows XP

(1)

Your First Step: Understanding Upgrades and Clean Installations

(1)

Planning the Installation

(2)

Hardware Compatibility List

(1)

Finding the HCL

(1)

Why the HCL Is So Important

(1)

Network or CD Attended Installations

(9)

Installing over the Network

(1)

CD-ROM Installation Launched from Setup Boot Floppies

(1)

Using a Bootable CD

(1)

CD-ROM Launch from Existing OS

(1)

Important Setup Option Differences

(2)

Partitioning the Hard Disk

(3)

Volume Licensing

(1)

Activating Windows XP

(3)

Chapter Summary

(1)

Key Terms

(1)

Review Questions

(5)

Case Projects

(2)

Attended and Unattended Installations and Troubleshooting

(46)

Windows XP Professional Setup: Step by Step

(12)

Troubleshooting Installation Problems

(4)

Troubleshooting---Best Practices

(2)

Using Log Files

(1)

Working with HAL

(1)

Using the Upgrade Installation

(1)

Last Resort---Restarting the Installation Process

(1)

Unattended, Advanced, and Customized Installation Options

(12)

Understanding Unattended Installations

(1)

Initiating Unattended Installations

(1)

Using Unattend.TXT

(2)

Using the Setup Manager Wizard

(1)

Creating and Using UDFs

(5)

Using Remote Installation Service (RIS)

(2)

Using Sysprep

(2)

Troubleshooting Unattended Installations

(1)

Answer Files

(1)

Disk Images

(1)

RIS

(1)

WINNT and WINNT32

(4)

WINNT

(1)

WINNT32

(3)

Applying Service Packs and Hot Fixes

(4)

Chapter Summary

(1)

Key Terms

(1)

Review Questions

(5)

Case Projects

(1)

Upgrading from a Previous Version of Windows

(30)

Upgrading Your System

(3)

Windows XP Upgrade Advisor

(2)

Launching the Upgrade Install

(2)

Troubleshooting an Upgrade Installation

(1)

Two Methods of Transferring Files

(4)

Files and Settings Transfer Wizard

(3)

User State Migration Tool (USMT)

(1)

Using the Program Compatibility Wizard

(4)

Removing Windows XP Professional

(2)

Other Options after Upgrading

(3)

Booting Multiple Operating Systems

(1)

Upgrading to Multiple Processors

(1)

Chapter Summary

(1)

Key Terms

(1)

Review Questions

(5)

Case Projects

101

(2)

Troubleshoot System Startup and User Logon Problems

103

(46)

Windows XP Boot Phases

104

(7)

Power-on Self Test

104

(1)

Initial Startup

105

(3)

Boot Loader

108

(1)

Selecting the Operating System

109

(1)

Detecting Hardware

110

(1)

Selecting a Configuration

110

(1)

Advanced Startup Options

111

(4)

Boot Configuration and Selecting an Operating System

115

(3)

[boot loader]

116

(1)

[operating systems]

116

(2)

Editing Boot.ini

118

(2)

Using Control Panel

118

(1)

Using a Text Editor

119

(1)

Windows XP Load Phase

120

(4)

Loading the Kernel

121

(1)

Initializing the Kernel

122

(1)

Services Load

122

(1)

Windows XP System Startup

123

(1)

Logging On

124

(1)

MS-DOS Startup Disk

124

(1)

Recovery Console

125

(4)

Troubleshooting Startup

129

(1)

Security Within the Logon Process

130

(4)

Types of Logon

130

(3)

Logon Identification

133

(1)

Logon Authentication

133

(1)

Troubleshooting Logon

134

(2)

Cached Credentials

135

(1)

Mapped Network Drive

135

(1)

First Time Logons

135

(1)

Typing Errors

136

(1)

Customizing the Logon Process

136

(5)

Disabling the Default Username

136

(2)

Adding a Security Warning Message

138

(2)

Disabling the Shutdown Button

140

(1)

Automating Logons

140

(1)

Chapter Summary

141

(1)

Key Terms

142

(2)

Review Questions

144

(4)

Case Projects

148

(1)

User Environment and Multiple Languages

149

(42)

User Profiles

150

(6)

Mandatory Profile

151

(2)

Default User and All Users Profiles

153

(1)

Local Profiles

154

(1)

Roaming Profiles

154

(1)

Troubleshooting User Profiles

155

(1)

Customizing a User Profile

156

(15)

Intelligent User Interface

157

(4)

Enhanced Desktop

161

(2)

Customization Settings

163

(1)

Start Menu and Taskbar

163

(2)

Desktop Configuration

165

(1)

Folder Options

166

(3)

Accessibility Options

169

(2)

Keyboard and Mouse

171

(1)

Configure and Troubleshoot Fast-User Switching

171

(1)

Configure Support for Multiple Languages or Multiple Locations

172

(4)

Windows XP Multilingual User Interface Pack

173

(1)

Regional and Language Options

173

(3)

Working with Input Locales

176

(1)

Troubleshooting Language Issues

176

(1)

Protecting User Data

176

(6)

Microsoft Backup Utility

177

(4)

Automated System Recovery (ASR)

181

(1)

System Restore

181

(1)

Chapter Summary

182

(1)

Key Terms

183

(1)

Review Questions

184

(5)

Case Projects

189

(2)

Configure and Troubleshoot Local User and Group Accounts

191

(28)

Windows XP Professional User Accounts

192

(1)

Types of Windows XP Professional User Accounts

192

(1)

How Accounts Interact with a Windows XP Professional System

193

(1)

Default User Accounts of Windows XP

193

(3)

Administrator Account

193

(2)

Guest Account

195

(1)

Managing Local User Accounts

196

(1)

Local Users and Groups Tool

197

(7)

Users Node

198

(4)

Supporting More Than One User

202

(1)

Groups Node

203

(1)

Planning Groups and System Groups

204

(5)

Working with Groups You've Made

204

(1)

Working with Default Groups

205

(4)

Working with System Groups and Other Important Groups

209

(1)

Troubleshooting User Accounts

209

(1)

User Rights Assignment

210

(3)

Chapter Summary

213

(1)

Key Terms

214

(1)

Review Questions

215

(3)

Case Projects

218

(1)

Troubleshoot Security Settings and Local Security Policy

219

(36)

Local Security Policy

220

(15)

Password Policy

223

(1)

Account Lockout Policy

224

(1)

Audit Policy

225

(1)

User Rights Assignment

226

(1)

Security Options

227

(4)

Public Key Policies

231

(1)

Software Restriction Policies

232

(1)

IP Security Policies on Local Computer

232

(3)

Group Policies

235

(5)

Computer Configuration

236

(1)

User Configuration

237

(2)

Application of Group Policies

239

(1)

Security Configuration and Analysis Tool

240

(3)

Using Secedit

243

(2)

Troubleshooting Policies

245

(3)

Chapter Summary

248

(1)

Key Terms

248

(2)

Review Questions

250

(4)

Case Projects

254

(1)

Troubleshooting Storage Devices and Display Devices

255

(40)

Windows XP Storage Devices

256

(24)

Types of Storage

256

(12)

Drive Configurations

268

(2)

Disk Management Actions

270

(3)

The Properties Dialog Boxes

273

(6)

Accessing File System Resources

279

(1)

Working with Removable Media

280

(1)

Troubleshooting Storage Devices

281

(2)

Setting up Display Devices

283

(2)

Troubleshooting Display Devices

285

(2)

Chapter Summary

287

(1)

Key Terms

287

(2)

Review Questions

289

(3)

Case Projects

292

(3)

Troubleshooting Power Management and I/O Devices

295

(38)

Power Management

296

(10)

Power Options

297

(6)

Standby Versus Hibernate

303

(2)

Troubleshooting Power Management Issues

305

(1)

Managing I/O Devices

306

(20)

Installing Device Drivers via Add Hardware

306

(1)

The System Applet Tabs

307

(8)

The System Applet Configuration Options

315

(10)

Troubleshooting I/O Devices

325

(1)

Chapter Summary

326

(1)

Key Terms

326

(1)

Review Questions

327

(4)

Case Projects

331

(2)

Collect and Analyze System Performance Data

333

(48)

Establishing a Baseline

334

(4)

Monitoring and Performance Tuning

338

(14)

Task Manager

338

(4)

System Monitor

342

(3)

Real-time Monitoring

345

(7)

Setting up Counter Logs on Your System

352

(4)

Alerts

356

(3)

Event Viewer

359

(6)

System Log Events

361

(1)

Application Log Events

362

(1)

Security Log Events

362

(1)

Performance Options

363

(1)

Setting Application Priority

364

(1)

Recognizing and Troubleshooting Bottlenecks

365

(4)

Common System Bottlenecks

366

(2)

Common Network Bottlenecks

368

(1)

Eight Ways to Boost Windows XP Professional Performance

369

(2)

Optimizing Performance for Mobile Windows XP Users

371

(1)

Utilizing Performance Maintenance Tools

372

(3)

Disk Cleanup

372

(1)

Check Disk

372

(2)

Disk Defragmenter

374

(1)

Chapter Summary

375

(1)

Key Terms

375

(2)

Review Questions

377

(2)

Case Projects

379

(2)

Managing Access to Shared File System Resources

381

(40)

The Windows XP Security Model

382

(1)

File Systems

383

(4)

FAT and FAT32

384

(1)

NTFS

385

(1)

Converting File Systems

385

(2)

Managing NTFS Permissions

387

(7)

NTFS File and Folder Permissions

387

(6)

Rules for Working with NTFS Permissions

393

(1)

Inheritance of Permissions

393

(1)

File Compression

394

(3)

Encrypting File System

397

(4)

Simple File Sharing

401

(1)

Managing Shared Folders

401

(5)

Troubleshooting Access and Permission Problems

406

(1)

Auditing for Security

407

(6)

Chapter Summary

413

(1)

Key Terms

414

(1)

Review Questions

415

(3)

Case Projects

418

(3)

Network Printing and Offline Files

421

(50)

Windows XP Printing Terminology

422

(3)

Windows XP Print Subsystem Architecture

425

(5)

Graphics Device Interface

425

(1)

Printer Driver

426

(1)

Print Spooler

426

(4)

Printer Driver Software

430

(1)

Printing Across the Network

431

(1)

Installing and Managing Printers

432

(6)

Creating a Local Printer

433

(2)

Connecting to a Remote Printer

435

(1)

Managing Print Jobs

435

(3)

Configuring a Printer

438

(9)

General Tab

438

(1)

Sharing Tab

439

(1)

Ports Tab

440

(1)

Advanced Tab

441

(3)

Color Management Tab

444

(1)

Security Tab

444

(3)

Device Settings Tab

447

(1)

Printers and the Web

447

(2)

Managing the Print Server

449

(1)

Troubleshooting Printing Problems

450

(4)

Troubleshooting Printing Installation

451

(1)

Troubleshooting Printing in General

451

(2)

Troubleshooting Network Printing

453

(1)

Stopping and Restarting the Print Spooler

453

(1)

Fax Support

454

(3)

Using Offline Files

457

(4)

Folder Redirection

461

(1)

Chapter Summary

462

(1)

Key Terms

463

(2)

Review Questions

465

(3)

Case Projects

468

(3)

Troubleshoot TCP/IP

471

(38)

Network Connections Under Windows XP

472

(5)

Creating New Network Links

472

(1)

Modifying Existing Network Links

473

(1)

Menu Options in Network Connections

474

(3)

IP Addressing

477

(2)

The Role of Classes

478

(1)

Uniqueness of an IP Address

479

(1)

TCP/IP Configuration

479

(5)

Name Resolution

484

(5)

The Hosts File

485

(1)

DNS

486

(1)

Lmhosts File

486

(3)

WINS

489

(1)

Resolving Name Resolution Problems

489

(1)

TCP/IP Troubleshooting Tools

489

(12)

Ipconfig Command Line Tool

490

(2)

PING Command Line Tool

492

(4)

Tracert Command Line Tool

496

(2)

Nslookup Command Line Tool

498

(1)

ARP

499

(1)

The Use of the Repair Button

500

(1)

Troubleshooting TCP/IP Problems

501

(1)

Chapter Summary

502

(1)

Key Terms

502

(1)

Review Questions

503

(4)

Case Projects

507

(2)

Troubleshooting Remote Connections

509

(40)

Troubleshooting Remote Connections

509

(1)

Remote Access

510

(2)

Remote Access Configuration

512

(4)

Installing Remote Access Hardware

513

(1)

Phone and Modem Options

514

(2)

Connecting to the Internet

516

(16)

Using a Connection Object

518

(1)

Properties Dialog Box

519

(6)

Internet Connection Sharing (ICS)

525

(3)

Internet Connection Firewall (ICF)

528

(3)

Troubleshooting Internet Connectivity

531

(1)

Connecting to the Network at My Workplace

532

(4)

Troubleshooting VPN Connectivity

536

(1)

Setting Up an Advanced Connection

536

(5)

Accepting Incoming Connections

536

(3)

Connecting Directly to Another Computer

539

(2)

Chapter Summary

541

(1)

Key Terms

542

(1)

Review Questions

542

(5)

Case Projects

547

(2)

Internet Explorer and Remote Connectivity Tools

549

(38)

Internet Explorer and Remote Connectivity Tools

549

(1)

Configure and Troubleshoot Internet Explorer

550

(13)

Internet Options Applet

551

(11)

Troubleshooting Internet Explorer

562

(1)

Troubleshooting Certificates

563

(3)

Windows XP Remote Tools

566

(13)

Remote Assistance

566

(7)

Remote Desktop

573

(6)

Chapter Summary

579

(1)

Key Terms

579

(1)

Review Questions

580

(4)

Case Projects

584

(3)

Practice Exam

587

(10)

Glossary

597

(12)

Index

609

Amazon no longer offers textbook rentals. We do!

MCDST 70-271 : Supporting Users and Troubleshooting a Microsoft Windows XP Operating System

MCDST 70-271 : Supporting Users and Troubleshooting a Microsoft Windows XP Operating System

9780619216047

0619216042

Summary

Table of Contents

Supplemental Materials

Write a Review