Two well-known experts explain how to become a better manager through more effective communication.Communications experts Ethan F. Becker and Jon Wortmann dip into their vast playbook to teach corporate leaders and managers effective communication techniques designed to make them better leaders. Becker and Wortman show readers how to build trust, empower teams, serve clients, build relationships with everyone they meet and much more. Readers will find teachable techniques and skills drawn from case studies and success stories of notable clients who have used better communications to transform their organizations..