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| PART ONE THE RESEARCH PROCESS | |||
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| PART TWO RESEARCH APPROACHES | |||
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| PART THREE DATA ANALYSIS | |||
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| PART FOUR RESEARCH APPLICATIONS | |||
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| PART FIVE ANALYZING AND REPORTING DATA | |||
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| APPENDIXES | |||
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| 2 Multivariate Statistics | |||
| 3 Brief Guide for Conducting Focus Groups | |||
| 4 Sample Data | |||
| 5 Sample Questionnaire | |||
| Glossary | |||
| Name Index | |||
| Subject Index |