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PART I MARKETING STRATEGY
CHAPTER 1 Market-led strategic management
Case Study: Psion
CHAPTER 2 Strategic marketing planning
Case Study: iPhone
PART II COMPTETIVE MARKET ANALYSIS
CHAPTER 3 The Changing Market Environment
Case Study: Virgin Megastore
CHAPTER 4 Customer analysis
Case Study: Procter & Gamble
CHAPTER 5 Competitor analysis
Case Study: Emap
CHAPTER 6 Understanding the Organisational Resource Base
Case Study: Miele
CHAPTER 7 Fo... MORE
PART III IDENTIFYING CURRENT AND FUTURE COMPETITIVE POSITIONS
CHAPTER 8 Segmentation and positioning principles
Case Study: Internet Exchange
CHAPTER 9 Segmentation and positioning research
Case Study: Asianet, Zee TV, Namaste and more
CHAPTER 10 Selecting market targets
Case Study: B&O
PART IV COMPETITIVE POSITIONING STRATEGIES
CHAPTER 11 Creating Sustainable Competitive Advantage
Case Study: Nokia
CHAPTER 12 Competing through the New Marketing Mix
Case Study: Tyrrell's
CHAPTER 13 Competing through innovation
Case Study: Gillette
CHAPTER 14 Competing through superior service and customer relationships
Case Study: Pret a Manger
PART V: IMPLEMENTING THE STRATEGY
CHAPTER 15 Strategic customer management
Case Study: Xerox
CHAPTER 16 Strategic alliances and networks
Case Study: Yahoo and eBay
CHAPTER 17 Strategy implementation and internal marketing
Case Study: British Airways
CHAPTER 18 Corporate Social Responsibility
Case Study: Ballantyne, Smythson and others
CHAPTER 19 Twenty-first Century Marketing
Case Study: Trend spotting at the Henley Centre and elsewhere
Graham Hooley is Emeritus Professor of Marketing at Aston University where he was until recently Deputy Vice-Chancellor. He is a past President of the European Marketing Academy, Fellow of the Chartered Institute of Marketing, British Academy of Management, EMAC and the Higher Education Academy.