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1 The Role of Marketing Research in Management Decision Making 1
2 Problem Defi nition, Exploratory Research, and the Research Process 34
3 Secondary Data and Databases 61
4 Qualitative Research 79
5 Traditional Survey Research 106
6 Online Marketing Research 128
7 Primary Data Collection: Observation 153
8 Primary Data Collection: Experimentation and Test Markets 178
9 The Concept of Measurement and Attitude Scales 206
10 Questionnaire Design 243
11 Basic Sampling Issues 277
12 Sample Size Determination 300