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| Understanding Marketing Management | |
| Understanding the Critical Role of Marketing in Organizations and Society | |
| Building Customer Satisfaction Through Quality, Service, and Value | |
| Laying the Groundwork Through Market-Oriented Strategic Planning | |
| Managing the Marketing Process and Marketing Planning | |
| Analyzing Marketing Opportunities | |
| Marketing Information Systems and Marketing Resear... MORE | |
| Analyzing the Marketing Environment | |
| Analyzing Consumer Markets and Buyer Behavior | |
| Analyzing Business Markets and Business Buying Behavior | |
| Analyzing Industries and Competitors | |
| Researching and Selecting Target Markets | |
| Measuring and Forecasting Market Demand | |
| Identifying Market Segments and Selecting Target Markets | |
| Developing Marketing Strategies | |
| Differentiating and Positioning the Market Offer | |
| Developing, Testing, and Launching New Products and Services | |
| Managing Product Life Cycles and Strategies | |
| Designing Marketing Strategies for Market Leaders, Challengers, Followers, and Nichers | |
| Designing Strategies for the Global Marketplace | |
| Planning Marketing Programs | |
| Managing Products Lines, Brands, and Packaging | |
| Managing Service Businesses and Ancillary Services | |
| Designing Pricing Strategies and Programs | |
| Selecting and Managing Marketing Channels | |
| Managing Retailing, Wholesaling, and Physical-Distribution Systems | |
| Designing Communication and Promotion-Mix Strategies | |
| Designing Effective Advertising Programs | |
| Designing Direct-Marketing, Sales-Promotion, and Public- Relations Programs | |
| Managing the Salesforce | |
| Organizing, Implementing, and Controlling Marketing Effort | |
| Organizing and Implementing Marketing Programs | |
| Evaluating and Controlling Marketing Performance | |
| Author Index | |
| Company/Brand Index | |
| Subject Index | |
| Table of Contents provided by Publisher. All Rights Reserved. |