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| Marketing and the job of the marketing manager | p. 3 |
| A strategic marketing framework | p. 35 |
| Marketing research | p. 61 |
| Analyzing consumer behavior | p. 87 |
| Organizational buying behavior | p. 123 |
| Market structure and competitor analysis | p. 147 |
| Product decisions | p. 173 |
| New product development | p. 203 |
| Pricing | p. 237 |
| Comm... MORE | p. 267 |
| Sales promotion | p. 301 |
| Channels of distribution | p. 327 |
| Direct channels of distribution : personal selling and direct marketing | p. 359 |
| Customer relationship management | p. 389 |
| Special topic : strategies for service markets | p. 421 |
| Table of Contents provided by Blackwell. All Rights Reserved. |