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| Preface | p. xi |
| Marketing in an Entrepreneurial Context | p. 1 |
| Marketing: Defined | p. 2 |
| The Seven Steps in the Marketing Process | p. 3 |
| Why Marketing in New Ventures Is Different | p. 4 |
| Using Marketing to Discover and Satisfy Customer Needs | p. 5 |
| The 5Ps of Product-Based Ventures | p. 6 |
| The 8Ps of Service-Based Ventures | p. 7 |
| Market Fulfillment V... MORE | p. 8 |
| How Social Media Is Changing the Entrepreneurial Game | p. 9 |
| The External Marketing Environment | p. 11 |
| Five Forces in the Entrepreneurial Marketing Environment | p. 12 |
| Environmental Scanning | p. 15 |
| An Environmental Scan of the United States | p. 17 |
| Key Takeaways | p. 18 |
| Entrepreneurial Exercise | p. 18 |
| Key Terms | p. 19 |
| Finding and Evaluating the Right Marketing Opportunity | p. 21 |
| Opportunities Can Be Recognized, Discovered, or Created | p. 22 |
| Characteristics of a Good Opportunity | p. 22 |
| Finding Marketing Opportunities: Where to Look | p. 25 |
| Veiled/Niche Opportunities | p. 29 |
| Evaluating Marketing Opportunities | p. 30 |
| Determining the Extent of the Opportunity: Making Some Market Estimates Using Voice of Consumer Feedback | p. 35 |
| Opportunities and the Business Model | p. 37 |
| Key Takeaways | p. 39 |
| Entrepreneurial Exercise | p. 40 |
| Key Terms | p. 40 |
| Using Marketing Research to Ensure Entrepreneurial Success | p. 43 |
| Marketing Research: Defined | p. 44 |
| Types and Methods of Marketing Research | p. 44 |
| Secondary Data | p. 44 |
| Primary Data | p. 45 |
| Other Research Issues | p. 56 |
| Research Design | p. 56 |
| Sampling | p. 57 |
| Proper Data Collection and Analysis | p. 58 |
| Research Conclusions and Taking Action | p. 58 |
| Designing a Marketing Information System | p. 59 |
| Key Takeaways | p. 59 |
| Entrepreneurial Exercise | p. 60 |
| Key Terms | p. 60 |
| Understanding Customers and Competitors | p. 61 |
| Understanding the Customer | p. 62 |
| Psychological Influences | p. 64 |
| Sociocultural Influences | p. 67 |
| Situational Influences | p. 73 |
| Marketing Mix Influences | p. 74 |
| Business Customers | p. 74 |
| Key Differences and Key Similarities | p. 74 |
| Business Buying Criteria | p. 76 |
| They Buying Center | p. 76 |
| Understanding Competition | p. 77 |
| Key Takeaways | p. 80 |
| Entrepreneurial Exercise | p. 81 |
| Key Terms | p. 81 |
| Segmentation, Targeting, and Positioning | p. 83 |
| Market Segmentation | p. 84 |
| Questions Any Segmentation Analysis Must Answer | p. 84 |
| Additional Requirements for Effective Segmentation | p. 85 |
| Ways to Segment Markets | p. 85 |
| Selecting Target Segments | p. 91 |
| Positioning | p. 94 |
| Perceptual Mapping | p. 95 |
| Key Takeaways | p. 97 |
| Entrepreneurial Exercise | p. 98 |
| Key Terms | p. 98 |
| Developing New Products and Services | p. 101 |
| Types of New Products | p. 101 |
| Types of New Services | p. 103 |
| Characteristics of Successful New Products and Services | p. 104 |
| The New Product/Service Process | p. 106 |
| Idea Generation | p. 107 |
| Screening and Evaluation | p. 109 |
| Business Analysis | p. 109 |
| Development | p. 110 |
| Market Testing | p. 110 |
| Launch | p. 111 |
| Adoption and Diffusion of New Products and Services | p. 112 |
| Managing Your Products/Services Over Their Life Cycles | p. 116 |
| Consider a Different Approach to New Product/Service Development | p. 119 |
| Key Takeaways | p. 120 |
| Entrepreneurial Exercise | p. 120 |
| Key Terms | p. 121 |
| Building and Sustaining the Entrepreneurial Brand | p. 123 |
| What Is a Brand? | p. 124 |
| Why Is Entrepreneurial Branding Important? | p. 124 |
| Characteristics of a Good Brand | p. 125 |
| The Entrepreneurial Branding Process | p. 126 |
| Entrepreneurial Branding Strategies | p. 128 |
| Corporate Branding-Branded House | p. 128 |
| Individual Product/Service Branding-House of Brands | p. 130 |
| Hybrid Branding-Subbranding | p. 130 |
| Other Branding Options | p. 131 |
| The Importance of Brand Equity | p. 131 |
| Creating Brand Equity | p. 132 |
| Valuing Brand Equity | p. 133 |
| Key Takeaways | p. 135 |
| Kentrepreneurial Exercise | p. 135 |
| Key Terms | p. 136 |
| Entrepreneurial Pricing | p. 139 |
| The Pricing Parameters | p. 140 |
| Cost-Based Pricing | p. 141 |
| Competition-Based Pricing | p. 143 |
| Customer-Based Pricing | p. 144 |
| Some Entrepreneurial Pricing Advice | p. 146 |
| Key Takeaways | p. 149 |
| Entrepreneurial Exercise | p. 149 |
| Key Terms | p. 149 |
| Entrepreneurial Channel Development and Supply Chain Management | p. 151 |
| Understanding Channels | p. 153 |
| Channel Options | p. 153 |
| Direct Channel | p. 153 |
| Indirect Channel | p. 155 |
| Multichannel | p. 155 |
| Channel Drivers | p. 157 |
| Choosing a Channel Strategy | p. 158 |
| Three Channel Design Imperatives | p. 161 |
| Formalized Channel Arrangements | p. 162 |
| Supply Chain Management | p. 163 |
| Key Takeaways | p. 164 |
| Entrepreneurial Exercise | p. 165 |
| Key Terms | p. 166 |
| Entrepreneurical Promotions: Doing More With Less! | p. 167 |
| Promotion | p. 169 |
| The Role of Promotion | p. 169 |
| The Promotional Mix | p. 169 |
| Advertising | p. 170 |
| Public Relations | p. 173 |
| Sales Promotion | p. 174 |
| Personal Selling | p. 176 |
| Direct Marketing | p. 177 |
| The Integrated Promotion Plan | p. 179 |
| Target Audience | p. 180 |
| Promotion Objectives | p. 180 |
| Promotion Budget | p. 181 |
| Promotional Theme and Message | p. 182 |
| Promotional Mix | p. 183 |
| Execution | p. 185 |
| Control and Evaluation | p. 186 |
| Key Takeaways | p. 188 |
| Entrepreneurial Exercise | p. 188 |
| Key Terms | p. 189 |
| The Entrepreneurial Marketing Plan | p. 191 |
| Difference Between the Venture's Business Plan and the Venture's Marketing Plan | p. 192 |
| The Critical Questions the Marketing Plan Must Address | p. 192 |
| The Anatomy of the Marketing Plan | p. 193 |
| The Executive Summary | p. 194 |
| The Marketing Situation | p. 195 |
| The Marketing Opportunity | p. 196 |
| The Business Model | p. 197 |
| Marketing Objectives | p. 197 |
| Marketing Strategy | p. 197 |
| Operations | p. 199 |
| Marketing Budget/Financials | p. 199 |
| Management Team | p. 201 |
| Evaluation and Control | p. 201 |
| Key Takeaways | p. 202 |
| Entrepreneurial Exercise | p. 203 |
| Key Terms | p. 203 |
| Appendix A-Sample Entrepreneurial Marketing Plan | p. 205 |
| Index | p. 229 |
| About the Author | p. 245 |
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