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|Managing the Unexpected: What Business Can Learn from High-Reliability Organizations||p. 1|
|Expectations and Mindfulness||p. 23|
|The Three Principles of Anticipation||p. 43|
|Principles of Containment||p. 65|
|Assessing Your Capabilities for Resilient Performance||p. 83|
|Organizational Culture: Institutionalizing Mindfulness||p. 109|
|How to Manage Mindfully... MORE||p. 139|
|The Authors||p. 187|
|Table of Contents provided by Ingram. All Rights Reserved.|
Karl E. Weick is the Rensis Likert Distinguished University Professor of Organizational Behavior and Psychology at the Ross School of Business at the University of Michigan. His book The Social Psychology of Organizing was designated by Jim Collins in Inc. magazine as one of the nine best business books ever written.
Kathleen M. Sutcliffe is associate dean and the Gilbert and Ruth Whitaker Professor of Business Administration at the Ross School of Business at the University of Michigan.