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Managing for Quality and Performance Excellence (with CD-ROM)
ISBN: 9780324382273 | 0324382278
Edition: 7thFormat: Hardcover
Publisher: Cengage Learning
Pub. Date: 1/30/2007
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Prepare for success in quality management today with this leading text's focus on the fundamental principles and emphasis on high performance management practices, such as those reflected in the Baldrige Criteria. These authors are experienced leaders in the fields of performance management and quality. Look no further for the definitive resource for coverage of ISO 9000 certification, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. A wealth of current examples from leading organizations reflect quality throughout the... MORE
| The Quality System | |
| Introduction to Quality | |
| Total Quality in Organizations | |
| Philosophies and Frameworks | |
| The Management System | |
| Focusing on Customers | |
| Leadership and Strategic Planning | |
| Human Resources Practices | |
| Process Management | |
| Performance Measurement and Strategic Information Management |
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