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Managing Quality : An Integrative Approach
ISBN: 9780138759643 | 0138759642
Edition: 1stFormat: Hardcover
Publisher: Prentice Hall
Pub. Date: 12/1/2000
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For undergraduate and graduate courses in quality management, found in the department of management, operations management, marketing, or engineering. This text is a comprehensive introduction to the field of quality management, integrating the emerging body of knowledge in the areas of quality theory, quality assurance, and quality control. The author's practical approach provides examples, allowing students to participate in and manage quality improvement in manufacturing, government, and service organizations.
| SECTION I: UNDERSTANDING QUALITY CONCEPTS | 1 | (95) | |||
| 3 | (28) | |||
| 31 | (30) | |||
| 61 | (34) | |||
| SECTION II: DESIGNING AND ASSURING QUALITY | 95 | (184) | |||
| 97 | (26) | |||
| 123 | (29) | |||
| 152 | (24) | |||
| 176 | (47) | |||
| 212 | (11) | |||
| 223 | (29) | |||
| 252 | (27) | |||
| SECTION III: IMPLEMENTING QUALITY | 279 | (106) | |||
| 281 | (42) | |||
| 323 | (26) | |||
| 349 | (36) | |||
| SECTION IV: FORVER IMPROVING THE QUALITY SYSTEM | 385 | (64) | |||
| 387 | (34) | |||
| 421 | (28) | |||
| Appendix | 449 | (4) | |||
| Glossary | 453 | (10) | |||
| Index | 463 |
