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Managing Quality : Integrating the Supply Chain
ISBN: 9780132206440 | 0132206447
Edition: 3rdFormat: Hardcover
Publisher: Prentice Hall
Pub. Date: 1/1/2007
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This volume is a comprehensive introduction to the field of quality management, integrating the emerging body of knowledge in the areas of quality theory, quality assurance, and quality control. The author's practical approach provides examples, allowing readers to participate in and manage quality improvement in manufacturing, government, and service organizations.The volume examines differing perspectives on quality, quality theory, global quality and quality standards, strategic quality planning, the voice of the customer and the market, qua... MORE
| Understanding Quality Concepts | |
| Differing Perspectives on Quality | |
| Quality Theory | |
| Global Quality and International Quality Standards | |
| Designing and Assuring Quality | |
| Strategic Quality Planning | |
| The Voice of the Customer | |
| The Voice of the Market | |
| Quality in Product and Process Design | |
| Designing Quality Servic... MORE | |
| Managing Supply Chain Quality | |
| Implementing Quality | |
| The Tools of Quality | |
| Managing Quality Improvement Teams and Projects | |
| Statistically-Based Quality Improvement for Variables | |
| Statistically-Based Quality Improvement for Attributes | |
| Six Sigma Management and Tools | |
| Forever Improving the Quality System | |
| Managing Learning for Quality Improvement | |
| Implementing and Validating the Quality System | |
| Table of Contents provided by Publisher. All Rights Reserved. |
