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Managing Quality: Integrating The Supply Chain and Student CD PKG

ISBN: 9780131018181 | 0131018183
Edition: 3rd
Format: Package
Publisher: Prentice Hall
Pub. Date: 1/1/2007

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Table of Contents
Understanding Quality Concepts
Differing Perspectives on Quality
Quality Theory
Global Quality and Quality Standards
Quality Theory
Strategic Quality Planning
The Voice of the Customer
The Voice of the Market
Quality in Product and Process Design
Designing Quality Services
M... MORE
Implementing Quality
The Tools of Quality
Managing Quality Improvement Teams and Projects
Statistically Based Quality Improvement for Variables
Statistically Based Quality Improvement for Attributes
Six Sigma Management and Tools
Forever Improving The Quality System
Managing Learning for Quality Improvement
Implementing and Validating the Quality System
Table of Contents provided by Publisher. All Rights Reserved.

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