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| Managing Human Resources | p. 3 |
| Understanding the External and Organizational Environments | p. 35 |
| HR Planning for Alignment and Change | p. 73 |
| Ensuring Fair Treatment and Legal Compliance | p. 113 |
| Using Job Analysis and Competency Modeling | p. 153 |
| Recruiting and Retaining Qualified Employees | p. 189 |
| Selecting Employees to Fit the Job and the Organization | p. 229 |
| Train... MORE | p. 269 |
| Conducting Performance Management | p. 313 |
| Developing an Approach to Total Compensation | p. 355 |
| Using Performance-Based Pay to Achieve Strategic Objectives | p. 395 |
| Providing Benefits and Services | p. 435 |
| Promoting Workplace Safety and Health | p. 473 |
| Understanding Unionization and Collective Bargaining | p. 507 |
| Integrative Case: Southwest Airlines | p. 544 |
| Integrative Case: The Lincoln Electric Company | p. 560 |
| Endnotes | p. 576 |
| Name Index | p. 621 |
| Subject Index | p. 633 |
| Table of Contents provided by Blackwell. All Rights Reserved. |