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Today’s American workplace is more multicultural than ever, but it can be hard for managers to keep up with all the rapid changes. Fortunately, Managing Diversity: People Skills for a Multicultural Workplace can help. This book is for people who see themselves as workplace leaders, either now or in the future, and for people who are ready to develop the skills needed to manage diversity. With thorough analysis and real-life examples, this book provides practical advice on how to open up your worldview and thus transform it.
The manual deals with topics ranging from basic ethnic diversity (working with Euro-Americans, African Americans, Asian Americans, Latino Americans, Arab Americans, American Indians), to the differences between women and men in the workplace, to the growing age range of American workers. Whether you need guidance helping a gay employee deal with homophobia in the workplace, or you need assistance understanding the religious customs of your newest Arab American employee, Managing Diversity will provide thoughtful answers and useful tips. It will prove invaluable as we move into the increasingly multicultural twenty-first century.
Introduction: How This Book Can Change Your Life
Chapter 1: Succeeding in a Diverse Workplace
Chapter 2: Understanding Cultures: Your Own and Others
Chapter 3: Working with Euro-Americans: The Dominant Culture
Chapter 5: Workplace Discrimination: Its Effects and Remedies
Chapter 6: Men and Women: Parallel Cultures
Chapter 7: Working with African Americans
Chapter 8: Working with American Indians
Chapter 9: Working with Asian Americans
Chapter 10: Working with Arab Americans
Chapter 11: Working with Latino Americans
Chapter 12: Working with Gay Persons
Chapter 13: Working with Persons with Disabilities
Chapter 14: Working with Older and Younger Persons
Chapter 15: Working with Persons of All Sizes and Shapes
Chapter 16: Working with Persons from Diverse Religions
Chapter 17: Inclusive Corporate Cultures
Norma Carr-Ruffino is Professor of Management in the College of Business at San Francisco State University. The author of numerous textbooks as well as the bestselling book, The Promotable Woman, and a well-known lecturer, she has made presentations throughout the United States, Europe, and Asia. She has facilitated seminars and courses in managing cultural and gender diversity since the 1970s. As an entrepreneur, she helped to found and expand a chain of food stores. Her research has focused on helping organizations successfully compete in local and global markets by utilizing the talents of a diverse range of people.