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| Preface | p. v |
| About the Author | p. ix |
| Introduction | p. 1 |
| Players in a Time of Economic Crisis | p. 9 |
| Walmart-A Winner | p. 11 |
| Procter & Gamble: An Old Strategy Is Found Wanting | p. 31 |
| Great Comebacks | p. 43 |
| Continental Airlines: Salvaging from the Ashes | p. 45 |
| Harley-Davidson: A Long-Overdue Revival | p. 61 |
| IBM: A Fading... MORE | p. 77 |
| Entreprenurial Adventures | p. 97 |
| Google-An Entrepreneurial Juggernaut | p. 99 |
| Starbucks-A Paragon of Growth and Employee Benefits Faces Storm Clouds | p. 119 |
| Planning | p. 137 |
| Euro Disney: Bungling a Successful Format | p. 139 |
| Boeing: Miscalculations on a Worldwide Scale | p. 157 |
| Vanguard: Success in Taking the Road Less Traveled | p. 179 |
| Leadership and Execution | p. 193 |
| Hewlett-Packard Under Carly Fiorina, and After Her | p. 195 |
| Southwest Airlines: ôTry to Match Our Pricesö | p. 213 |
| Herman Miller: A Role-Model in Leadership | p. 233 |
| Boston Beer-Can I Compete with the Big Boys? | p. 247 |
| Controlling | p. 261 |
| United Way: A Not-for-Profit Organization Also Needs Controls and Oversight | p. 263 |
| Maytag: Incredibly Loose Supervision of a Foreign Subsidiary, Also, the Allure of Outsourcing | p. 275 |
| MetLife: Poorly Controlled Sales Practices | p. 291 |
| Ethical Mistakes | p. 305 |
| DaimlerChrysler: Blantant Misrepresentation | p. 307 |
| Merck's Vioxx: A Catastrophe and Other Problems | p. 325 |
| Ford Explorers with Firestone Tires: Ill Handling a Killer Scenario | p. 341 |
| Conclusions: What Can Be Learned? | p. 355 |
| Index | p. 373 |
| Table of Contents provided by Ingram. All Rights Reserved. |