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Management Meeting and Exceeding Customer Expectations (with InfoTrac & Xtra Printed Access Card)
ISBN: 9780324423013 | 0324423012
Edition: 9thFormat: Hardcover
Publisher: Cengage Learning
Pub. Date: 5/21/2007
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MANAGEMENT: MEETING AND EXCEEDING CUSTOMER EXPECTATIONS, Ninth Edition is a comprehensive survey of the principles and practices of management as they are being applied around the world. The content and features are structured to reinforce two continuing themes that are woven into the chapters' narratives: 1) the never-ending effort by managers and organizations to meet or exceed customer needs, and 2) the need of organizations and their people to be guided by effective leadership.
| Management Concepts | |
| Management: An Overview | |
| Management Thought: Past and Present | |
| Management Ethics and Social Responsibility | |
| Management?s Commitment to Quality and Productivity | |
| Planning and Decision Making | |
| The Manager?s Environment | |
| Organizational Planning | |
| Strategic Planning and Strategic Management | |
| M... MORE | |
| Organizing | |
| Organizing Principles | |
| Organizational Design | |
| Organizational Structure and Change | |
| Staffing and Leading | |
| Staffing | |
| Communication: Interpersonal and Organizational | |
| Human Motivation | |
| Leadership | |
| Team Management and Conflict | |
| Controlling | |
| Information Management Systems | |
| Controlling: Purpose and Process | |
| Control Techniques | |
| Special Concerns | |
| International Management | |
| Succeeding in Your Organization | |
| Table of Contents provided by Publisher. All Rights Reserved. |
