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|Communication Architecture for Professional Success|
|A Process for Management Writing|
|Individual and Collaborative Styles for Management Writing|
|Formats and Techniques for Business Letters|
|Saying "Yes" and "No" in Correspondence|
|Effective Memos and E-mail|
|Proposals and Business Plans|
|Graphic Aids for Docu|
|Table of Contents provided by Publisher. All Rights Reserved.|
Dayle M. Smith is Professor of Management and Director of the Honors Program in the School of Business and Professional Studies, University of San Francisco. She holds her PhD in Organizational communication from the University of Southern California. She teaches undergraduate, MBA, and Executive MBA classes in Leadership, organizational behavior, teambuilding, and human resource management. She is the author of many books in her field, including Women at Work: Leadership for a New Century (Prentice Hall, 1999) and Learning Team Skills 2e (Prentice Hall, forthcoming 2009).