ManageFirst Customer Service with Pencil/Paper Exam
ISBN: 9780132283816 | 0132283816
Edition: 1stFormat: Paperback
Publisher: Prentice Hall
Pub. Date: 4/12/2006
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The NRAEF is introducing a new program as part of its strategic focus on recruitment and retention. This new management training certificate program is based on a set of competencies defined by the restaurant, foodservice and hospitality industry as those needed for success. NRAEF ManageFirst Program leads to a new credential, ManageFirst Professional (MFP), which is part of our industry career ladder. This competency-based program includes 12 topics, each with a competency guide, exam, instructor resources and certificate. Students earn a cert... MORE
| Introduction | |||||
| A Message from the National Restaurant | |||||
| Association Educational Foundation | iii | ||||
| Acknowledgements | v | ||||
| Features of the NRAEF ManageFirst Competency Guides | vi | ||||
| Tuning In to You | viii | ... MORE||||
| Professional Profile | ix | ||||
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| Field Project | 97 | (2) | |||
| Index | 99 |
