Listening Attitudes, Principles, and Skills Plus MySearchLab with eText -- Access Card Package
ISBN: 9780205860937 | 0205860931
Edition: 5thFormat: Paperback
Publisher: Pearson
Pub. Date: 6/11/2012
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Updated in the 5thedition, Brownwell's, Listening: Attitudes, Principles, and Skills takes an experiential approach to listening instruction, providing extensive applications and cases within the context of a sound theoretical framework. Students develop an understanding of the listening process and gain powerful listening skills within the unifying theoretical framework of the HURIER model. The fifth edition continues to explore the impact of culture, technology, and globalization, and raises timely ethical questions to promote readers' consid... MORE
Preface
PART I: An Introduction to Listening
Chapter One
Improving Listening Effectiveness
... MORE
Chapter Objectives
The Importance of Listening
The Changing World of Listening
Reasons to Listen
The HURIER Approach to Listening
Understand Yourself as a Listener
Summary
Applications
CHALLENGING ASSUMPTIONS
Your Hurier Listening Profile
References
Chapter two
Listening Theory and Research
Outline
Chapter Objectives
Theoretical Perspectives
What We Know about Listening Behavior
Factors That Influence Listening
Research on Listening Assessment
The HURIER Model: A Behavioral Approach
Developing Listening Strategy
Summary
Applications
Challenging assumptions
References
PART II: Listening: Principles and Applications
Chapter three
The Process of Hearing
Outline
Chapter Objectives
In the news: classroom surfing
The Process of Hearing: Principles
Hearing and Attention 80
Learn to Focus Your Attention
Summary 90
Applications
Hearing messages: short case
Challenging assumptions
References
Chapter four
The Process of Understanding
Outline
Chapter Objectives
In the news: lynch tiger?
The Process of Understanding: Principles
Comprehension in Two-Way Settings
Understanding in One-Way Communication Settings
Summary
Applications
Understanding Messages: Short Case
Challenging assumptions
References
Chapter five
The Process of Remembering
Outline
Chapter Objectives
In the news: remembering the Haiti earthquake of 2010
The Process of Remembering: principles
Memory Systems
Obstacles to Effective Memory
Paths to a Better Memory
Summary
Applications
Remembering Messages: Short Case
Challenging assumptions
References
Chapter six
The Process of Interpreting
Outline
Chapter Objectives
In the news: will the real hillary please stand up?
The Process of Interpreting: Principles
The Nature of Empathy
Nonverbal Communication
Vocal Cues
Verbal and Nonverbal Cues Interrelate
Becoming an Empathic Listener
Summary
Applications
Short Cases for Analysis and Discussion
Challenging assumptions
References
Chapter seven
The Process of Evaluating
Outline
Chapter Objectives
In the news: environmental concerns–scientific problem or moral issue?
The Process of Evaluating: Principles
Theories of Persuasion
Prepare Yourself for Critical Listening
Elements of Persuasion
Evaluate Rational Appeals
Evaluate Emotional Appeals
Summary
Applications
Evaluating Messages: Short Case
Challenging assumptions
References
Chapter eight
The Process of Responding
Outline
Chapter Objectives
In the news: BP oil spill
Responding to Messages: Principles
Response Styles
Nonverbal Dimensions: Creating Listening Environments
Summary
Applications
Challenging assumptions
References
PART III: Listening: Relationships and Challenges
Chapter nine
Listening Relationships
Outline
Chapter Objectives
In the news: senior scam: listening to telemarketers
Listening Relationships
Relationships in the Family
Educational Relationships
Helping Relationships
Work Relationships
Summary
Applications:
Listening in groups: short cases
Challenging assumptions
References
Chapter ten
Listening Challenges
Outline
Chapter Objectives
In the news: Harvard president widens gender gap
The Challenge of Listening in High-Technology Environments
The Challenge of Global Listening
The Challenge of Listening between Genders
The Challenge of Ethical Listening
Summary
Applications
Challenging assumptions
References
Name Index
Subject Index
