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Listening: Attitudes, Principles, and Skills

ISBN: 9780131469372 | 0131469371
Edition: 1st
Format: Paperback
Publisher: Pearson College Div
Pub. Date: 4/1/1996

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Table of Contents
Prefacexi
Acknowledgmentsxiv
PART I: An Introduction to Listening1(68)
Improving Listening Effectiveness
3(30)
... MORE
Outline
3(1)
Chapter Objectives
4(1)
The Importance of Listening
5(1)
Reasons to Listen
6(5)
Accomplish Tasks and Build Relationships: The China Affair
6(3)
Make Wise Decisions: The Selection Process
9(1)
Appreciate and Enjoy What You Hear: A Second Chance
10(1)
The HURIER Approach to Listening
11(5)
Listening Filters
14(1)
Development of the HURIER Model
14(1)
Applying the HURIER Model
15(1)
Understand Yourself as a Listener
16(5)
Self-Monitoring
17(1)
Howell's Dimensions
18(1)
Constructive Feedback
19(2)
Assessing Your Listening Behavior
21(1)
Chapter Summary
21(1)
Chapter 1
22(10)
Understand the Importance and Benefits of Listening
22(2)
Understand the Components of the Hurier Model
24(2)
Understand Yourself as a Listener
26(6)
Bibliography
32(1)
Listening Theory and Research
33(36)
Outline
33(1)
Chapter Objectives
34(1)
Theoretical Perspectives
35(9)
Early Perspectives on Communication
36(2)
The Relational Perspective
38(6)
Listening-Centered Communication
44(1)
What We Know About Listening Behavior
44(4)
Challenges in Listening Research
45(1)
Models of the Listening Process
46(2)
Factors that Influence Listening
48(4)
Research on Listening Assessment
52(2)
Types of Assessment Instruments
52(1)
Assessment Concerns
53(1)
The HURIER Model: A Behavioral Approach
54(1)
Settings and Purposes: Developing Listening Strategy
55(3)
Chapter Summary
58(1)
Chapter 2
59(4)
Understand Relational Communication
59(2)
Understand Research in Listening
61(2)
Understand Listening Assessment
63(1)
Recognize How Situation and Purpose Influence Listening
63(1)
Bibliography
63(6)
PART II: Listening: Principles and Applications69(230)
The Process of Hearing
71(32)
Outline
71(1)
Chapter Objectives
72(1)
Case: The Home Front
73(3)
The Process of Hearing: Principles
76(6)
The Mechanics of Hearing
77(1)
Levels of Hearing
78(1)
Characteristics of Sound
79(1)
Auditory Discrimination
80(2)
Hearing and Attention
82(2)
Perceptual Readiness
82(1)
Selective Attention
83(1)
Learning to Focus Your Attention
84(6)
The Thought--Speech Differential
85(1)
Listener Apprehension
86(2)
Maintain an Appropriate Mental Attitude
88(1)
Be Physically Prepared to Concentrate
89(1)
Chapter Summary
90(1)
Chapter 3
90(12)
Focus on Your Hearing
94
Identify and Reduce Distractions
93(2)
Adopt an Appropriate Listening Attitude
95(1)
Apply the Vocalized Listening Technique
96(2)
Overcome Listener Apprehension
98(1)
Behave Like a Good Listener
99(3)
Bibliography
102(1)
The Process of Understanding
103(36)
Outline
103(1)
Chapter Objectives
104(1)
Case: First Semester Freshman
105(4)
The Process of Understanding: Principles
109(5)
Understanding What You Hear
110(2)
Inner Speech
112(1)
Semantic Reactions
113(1)
Comprehension in Two-Way Settings
114(5)
Sharing and Building Vocabulary
114(1)
Asking Appropriate Questions
115(3)
Listen to the Entire Message
118(1)
Understanding in One-Way Communication Settings
119(6)
Patterns of Organization
119(2)
Note-taking Systems
121(3)
Using Notes Effectively
124(1)
Chapter Summary
125(1)
Chapter 4
126(11)
Increase Your Vocabulary
126(2)
Keep in Touch with Your Inner Sppeech
128(1)
Listen to the Entire Message
129(1)
Ask Relevant Questions
130(2)
Listen for Main Ideas
132(1)
Use Appropriate Note-Taking Methods
133(4)
Bibliography
137(2)
The Process of Remembering
139(34)
Outline
139(1)
Chapter Objectives
140(1)
Case: Running Late
141(3)
The Process of Remembering
144(1)
Memory Systems
145(9)
Immediate Memory
145(3)
Short-Term Memory
148(2)
Long-Term Memory
150(4)
Obstacles to Effective Memory
154(2)
Repression and Distortion
155(1)
Retroactive Inhibition
155(1)
Primacy and Recency Effects
155(1)
Rigid Thinking
156(1)
Paths to a Better Memory
156(3)
Eat Right
156(1)
Increase Creativity
157(1)
Reduce Stress
158(1)
Chapter Summary
159(1)
Chapter 5
160(10)
Improve Your Immediate and Short-Term Memory
161(1)
Improve Your Long-Term Memory
162(2)
Reduce Obstacles to Memory
164(1)
Increase Creative Thinking
165(1)
Reduce Stress
166(4)
Bibliography
170(3)
The Process of Interpreting
173(48)
Outline
173(1)
Chapter Objectives
174(1)
Case: Burger World
175(4)
The Process of Interpreting: Principles
179(1)
The Nature of Empathy
180(6)
Types of Empathy
180(2)
Individual Differences in Empathic Ability
182(3)
Empathy Requires Reciprocity
185(1)
Nonverbal Communication
186(9)
Basic Considerations in the Interpretation of Nonverbal Cues
187(2)
Facial Expression
189(1)
Eye Behavior
190(2)
Body Movements, Posture, and Gesture
192(1)
Touch
193(1)
Appearance
194(1)
Vocal Cues
195(4)
Characteristics of Voice
196(2)
Silence
198(1)
Verbal and Nonverbal Cues Interrelate
199(2)
Contradicting
200(1)
Substituting
200(1)
Complementing
200(1)
Relating and Regulating
201(1)
Becoming an Empathic Listener
201(2)
Chapter Summary
203(1)
Chapter 6
203(15)
Develop the Cognitive Aspects of Empathy
204(3)
Develop the Perceptive Aspects of Empathy
207(1)
Develop the Behavioral Aspects of Empathy
207(4)
Interpret Your Partner's Vocal Cues
211(4)
Identify the Ways in Which Verbal and Nonverbal Behaviors Interrelate
215(3)
Bibliography
218(3)
The Process of Evaluating
221(40)
Outline
221(1)
Chapter Objectives
222(1)
Case: Tough Sell
223(4)
The Process of Evaluating: Principles
227(2)
Theories of Persuasion
229(2)
Attitude Change Theory
229(1)
Consistency Theories
229(2)
Social Judgment Theories
231(1)
Prepare Yourself for Critical Listening
231(2)
There's Always More to Know
232(1)
Be Ready to Modify Your Position
232(1)
Consider Differences As Well As Similarities
232(1)
Recognize Self-Fulfilling Prophecies
232(1)
Use Indexing to Focus on Individuals Rather Than Categories
233(1)
Date Your Information and Constantly Reassess the Situation
233(1)
There's a Lot of Gray between Black and White
233(1)
Elements of Persuasion
233(3)
Evaluate Speaker Credibility
234(1)
Initial, Derived, and Terminal Credibility
235(1)
Evaluate Rational Appeals
236(7)
Distinguish among Facts, Opinions, and Inferences
236(2)
Types of Evidence and Support
238(1)
Types of Reasoning
239(3)
Identify Logical Fallacies
242(1)
Evaluate Emotional Appeals
243(4)
Propaganda Devices
246(1)
Chapter Summary
247(1)
Chapter 7
248(12)
Mentally Prepare Yourself to Listen Objectively
248(3)
Analyze Source Credibility
251(2)
Analyze the Speaker's Evidence
253(2)
Analyze the Speaker's Reasoning
255(1)
Analyze the Speaker's Emotional Appeals
256(4)
Bibliography
260(1)
The Process of Responding
261(38)
Outline
261(1)
Chapter Objectives
262(1)
Case: The Interview
263(2)
Responding to Messages
265(3)
Developing Your Listening Response
266(1)
Your Listening Response and Your Personal Style
267(1)
The Transactional Analysis Framework
268(4)
Child Ego-State
269(1)
Parent Ego-State
269(2)
Adult Ego-State
271(1)
Response Styles
272(9)
The Assertive Response
272(6)
Supportive Responses
278(3)
Nonverbal Dimensions: Creating Listening Environments
281(4)
Communication Settings
281(1)
Space and Communication
282(3)
Time as a Communication Variable
285(1)
Chapter Summary
285(1)
Chapter 8
286(12)
Expand Your Comfort Zone
287(1)
Identify the Transactional Analysis Ego-States
288(3)
Develop Your Assertive Skills
291(1)
Practice Supportive Responses
292(3)
Create Supportive Listening Environments
295(3)
Bibliography
298(1)
PART III: Listening: Relationships and Challenges299(82)
Listening Relationships
301(50)
Outline
301(1)
Chapter Objectives
302(2)
Case: Home for the Holidays
304(2)
Listening Relationships
306(1)
Relationships in the Family
306(7)
Listening to Your Partner or Spouse
307(3)
Listening to Children
310(2)
Listening to the Elderly
312(1)
Educational Relationships
313(5)
Listening in the Classroom
314(1)
Listening to Presentations
315(2)
Listening to Feedback and Evaluation
317(1)
Helping Relationships
318(5)
Listening in the Counseling Interview
319(1)
Listening to a Friend in Trouble
320(2)
Listening as a Patient
322(1)
Organizational Relationships
323(11)
Listening to Employees
324(3)
Listening to Supervisors
327(1)
Listening in Small Groups and Teams
328(3)
Listening to Rumor
331(2)
Listening on the Telephone
333(1)
Chapter Summary
334(1)
Chapter 9
335(14)
Listen to Members of Your Family
335(3)
Listen in Educational Relationships
338(1)
Listen in Helping Relationships
339(3)
Listen in Organizational Contexts
342(7)
Bibliography
349(2)
Listening Challenges
351(30)
Outline
351(1)
Chapter Objectives
352(1)
Case: Gender and Communication at the Fortune
353(2)
The Challenge of Listening between Genders
355(4)
Verbal Differences in Gender Communication
356(1)
Nonverbal Differences in Gender Communication
357(1)
Suggestions for Effective Cross-Gender Listening
358(1)
The Challenge of Listening across Cultures
359(4)
Suggestions for Effective Cross-Cultural Listening
362(1)
The Challenge of Listening to the Media
363(3)
Suggestions for Listening to the Media
365(1)
The Challenge of Listening in High Technology Environments
366(2)
Suggestions for Listening in High Technology Environments
367(1)
The Challenge of Ethical Listening
368(1)
Suggestions for Ethical Listening
369(1)
Chapter Summary
369(1)
Applications Chapter 10
370(8)
Meet the Challenge of Listening Across Gender
370(1)
Meet the Challenge of Listening Across Cultures
371(3)
Meet the Challenges of Listening to the Media and Listening in High Technology Environments
374(2)
Meet the Challenge of Ethical Listening
376(2)
Bibliography
378(3)
Index381

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