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| Preface | |
| Acknowledgments | |
| Foundations of Programming | |
| The Importance of Programmed Leisure | |
| Benefits of Leisure | |
| Leisure and Well-Being | |
| Programmed Leisure | |
| Summary | |
| Glossary | |
| References | |
| The Profession of Leisure Programming | |
| Organizational Settings | ... MORE |
| Personal Qualities | |
| Professionalism | |
| Summary | |
| Glossary | |
| References | |
| Programming Principles | |
| Quality | |
| Customer Service | |
| Customer Satisfaction | |
| Diversity | |
| Public Good | |
| Environmental Compatibility | |
| Efficiency | |
| Continuous Improvement | |
| Summary | |
| Glossary | |
| References | |
| Leisure Program Components | |
| Activity Areas | |
| Program Formats | |
| Putting the Components Together | |
| Summary | |
| Glossary | |
| References | |
| Overview of the Program Planning Process | |
| Program Models | |
| Program Planning Process | |
| Summary | |
| Glossary | |
| References | |
| Planning Preparations | |
| Understanding Your Organization and Community | |
| Philosophy and Values | |
| Vision | |
| Network of Individual Constituents | |
| Network of Group Constituents | |
| Summary | |
| Glossary | |
| References | |
| Assessing Patrons' Program Needs | |
| Methods of Needs Assessments | |
| Identification, Interpretation, and Utilization of Data | |
| Conducting a Needs Assessment | |
| Uses of a Needs Assessment | |
| From Needs Assessment to Marketing Plan | |
| Summary | |
| Glossary | |
| References | |
| Program Goals and Objectives | |
| Program Rationale | |
| Formulating Goals | |
| Preparing Objectives | |
| Summary | |
| Glossary | |
| References | |
| The Program Plan | |
| Purposes of a Program Plan | |
| Types of Program Plans | |
| Elements of a Program Plan | |
| The Role of Program Life Cycles | |
| Summary | |
| Glossary | |
| References | |
| Program Implementation | |
| Making Operational Decisions | |
| Budgeting | |
| Facility Usage and Coordination | |
| Program Communication | |
| Program Policies | |
| Summary | |
| Glossary | |
| References | |
| Leading and Supervising Programs | |
| Determining Staffing Needs | |
| Expectations for Program Staff | |
| Recruiting, Training, and Retaining Staff | |
| Summary | |
| Glossary | |
| References | |
| Program Monitoring | |
| The Importance of Program Monitoring | |
| Specific Program Monitoring Systems | |
| Other Program Monitoring Systems | |
| Summary | |
| Glossary | |
| References | |
| Managing Risk in Leisure Programs | |
| Developing a Risk Management Plan | |
| Conducting Programs With Care | |
| Supervising Participant Behavior | |
| Summary | |
| Glossary | |
| References | |
| Program Evaluation | |
| Evaluation Approaches | |
| Timetables for Evaluation | |
| Rationale for Evaluation | |
| Obstacles to Evaluation | |
| Types of Evaluation | |
| Developing an Evaluation System | |
| Summary | |
| Glossary | |
| References | |
| Evaluation Steps | |
| Preparing an Evaluation Proposal | |
| Designing the Study | |
| Selecting a Sample | |
| Collecting Information | |
| Interpreting the Information Gathered | |
| Preparing the Final Report | |
| Putting the Findings Into Action | |
| Summary | |
| Glossary | |
| References | |
| Index | |
| About the Authors | |
| Table of Contents provided by Publisher. All Rights Reserved. |