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| Introduction: Making Extraordinary Things Happen in Organizations | p. 1 |
| When Leaders Are at Their Best | p. 9 |
| The Five Practices of Exemplary Leadership | |
| Leadership Is a Relationship | |
| Putting It All Together: Credibility Is the Foundation | |
| Model the Way | p. 41 |
| Clarify Values | p. 43 |
| Find Your Voice | |
| Affirm Shared Values | |
| Set the Example | p. 71 |
| Live the Shared Values | |
| Teach Others to Model the Values | |
| Inspire a Shared Vision | p. 99 |
| Envision the Future | p. 101 |
| Imagine the Possibilities | |
| Find a Common Purpose | |
| Enlist Others | p. 127 |
| Appeal to Common Ideals | |
| Animate the Vision | |
| Challenge the Process | p. 155 |
| Search for Opportunities | p. 157 |
| Seize the Initiative | |
| Exercise Outsight | |
| Experiment and Take Risks | p. 185 |
| Generate Small Wins | |
| Learn from Experience | |
| Enable Others to Act | p. 215 |
| Foster Collaboration | p. 215 |
| Create a Climate of Trust | |
| Facilitate Relationships | |
| Strengthen Others | p. 241 |
| Enhance Self-Determination | |
| Develop Competence and Confidence | |
| Encourage the Heart | p. 271 |
| Recognize Contributions | p. 273 |
| Expect the Best | |
| Personalize Recognition | |
| Celebrate the Values and Victories | p. 301 |
| Create a Spirit of Community | |
| Get Personally Involved | |
| Leadership Is Everyone's Business | p. 329 |
| Look to Leaders Everywhere | |
| Know How Important You Are | |
| Practice | |
| Reflect | |
| Remain Humble and Human | |
| Seize the Moment | |
| Remember the Secret to Success in Life | |
| Notes | p. 347 |
| Acknowledgments | p. 375 |
| About the Authors | p. 379 |
| Index | p. 383 |
| Table of Contents provided by Ingram. All Rights Reserved. |
James Kouzes is the Dean's Executive Fellow of Leadership, Leavey School of Business at Santa Clara University, and lectures on leadership around the world to corporations, governments, and nonprofits.
Barry Posner is Accolti Professor of Leadership and former Dean (1997-2009) of the Leavey School of Business, Santa Clara University. An accomplished scholar, he also provides leadership workshops and seminars around the world.
Kouzes and Posner are the authors of Credibility, The Truth About Leadership, A Leader's Legacy, Encouraging the Heart, and The Student Leadership Challenge, among many other works. They also developed the highly acclaimed Leadership Practices Inventory (LPI).