Acknowledgements

Preface

Using this book

DEVELOPING YOURSELF

PART ONE Happiness   

1 Positive affirmations   

2 Positive mental attitude and content reframing

PART TWO Memory and recall  

3 Loci method

4 Number/rhyme method  

PART THREE Motivation 

5 Maslow’s hierarchy of needs   

6 Glasser’s choice theory   

7 Pink’s model of motivation

PART FOUR Personal change  

8 Cognitive restructuring  

9 The Secret/law of attraction (Byrne)   

10 Seven habits of highly effective people (Covey)   

PART FIVE Problem solving and decision making

11 Force field analysis   

12 Is/is not problem-solving technique  

13 Ladder of inference (Argyris)

14 OODA loop  

15 Polarity management   

16 Vroom–Yetton–Jago decision model

PART SIX Resilience  

17 Kobasa and 'hardiness'

PART SEVEN Self-awareness  

18 360° feedback  

19 Emotional intelligence

20 Johari window

21 Multiple intelligences   

PART EIGHT Self-confidence and stress management  

22 Anchoring a calm state

23 Meditation

24 Mindfulness  

PART NINE Time management, concentration and focus

25 Covey’s time matrix (Eisenhower)   

26 Getting things done (Allen)  

27 Wheel of life

PART TEN Learning  

28 Accelerated learning

29 Benziger’s thinking styles assessment

30 Kolb/Honey and Mumford learning styles   

PART ELEVEN Listening skills

31 Active listening   

32 Critical listening  

33 Relationship listening   

MANAGING OTHERS

PART TWELVE Assertiveness   

34 The broken record 

35 Fogging   

PART THIRTEEN Coaching   

36 CLEAR model (Hawkins)

37 GROW model (Whitmore et al.)

38 Solution-focused coaching (OSKAR)

PART FOURTEEN Communication   

39 DISC

40 Matching and mirroring  

41 Storytelling   

42 VAK (visual, auditory, kinaesthetic)   

PART FIFTEEN Conflict management  

43 Betari Box

44 Thomas–Kilmann conflict mode instrument

PART SIXTEEN Creativity   

45 Brain-friendly brainstorming   

46 Challenging assumptions  

47 PMI (plus, minus, interesting)

48 Random word technique  

49 SCAMPER   

PART SEVENTEEN Giving feedback   

50 EEC Model   

51 EENC  

PART EIGHTEEN Goal setting  

52 Locke and Latham’s five principles

53 Reticular activating system   

54 SMART goals  

55 CASE – behavioural objectives  

PART NINETEEN Influence and persuasion

56 4Ps of persuasion  

57 Bilateral brain theory   

58 Embedded commands

59 Locus of control (Weiner’s attribution theory)

60 Positive language  

61 Spheres of influence

PART TWENTY Leadership   

62 Action-centred leadership 

63 Covert leadership  

64 Leadership styles  

PART TWENTY-ONE Negotiation  

65 Distributive bargaining (adversarial model)  

66 Integrative bargaining  

67 Harvard principled negotiation  

68 RADPAC 

PART TWENTY-TWO Presentation

69 INTRO

PART TWENTY-THREE Relationships

70 The four agreements (Ruiz)   

71 Rapport building

72 Transactional analysis

PART TWENTY-FOUR  Teamwork  

73 Sigmoid curve  

74 Tick-box and high-performance teams

75 Extended Tuckman teamwork theory  

Index

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