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| Foreword: Thinking About Marketing | p. ix |
| Preface | p. xi |
| Acknowledgments | p. xix |
| Developing a Marketing Strategy | |
| Creating Customers and Shaping the Competitive Game | p. 3 |
| Identifying Market Segments and Selecting Targets | p. 26 |
| Marketing Research and Understanding Consumers | p. 56 |
| Developing a Compelling Brand Positioning | p. 73 |
| Writing a ... MORE | p. 92 |
| Creating and Managing Brands | p. 112 |
| Implementing the Strategy | |
| Making the Brand Come Alive within Your Organization | p. 145 |
| The Sandwich Strategy: Managing New Products and Services for Value Creation and Value Capture | p. 161 |
| Pricing for Profit | p. 182 |
| Advertising Strategy | p. 209 |
| Marketing Channel Design and Management | p. 232 |
| Building a Winning Sales Force | p. 258 |
| Perspectives On Contemporary Issues in Marketing | |
| Marketing to Consumers at the Bottom of the Pyramid | p. 287 |
| The New Influence of Social Media | p. 307 |
| From the Wheel to Twitter: Where Do Innovations Come From? | p. 319 |
| Brand-Led Innovation | p. 332 |
| Managing Product Assortments: Insights from Consumer Psychology | p. 348 |
| Goal-Driven Marketing Research: The Answer to a Shrinking Budget | p. 361 |
| Aligning Sales and Marketing to Enhance Customer Value and Drive Company Results | p. 373 |
| Creating Superior Value By Managing the Marketing-Operations Management Interface | p. 393 |
| Index | p. 409 |
| Table of Contents provided by Ingram. All Rights Reserved. |
Bobby J. Calder is the Charles H. Kellstadt Professor of Marketing and the current chairperson of the Department of Marketing at the Kellogg School of Management, Northwestern University. Previously, he has taught at the Wharton School, University of Pennsylvania, and has been a consultant for Booz Allen Hamilton. He is the author of numerous research studies and articles. He has been a consultant to companies such as Aetna, Bristol-Myers Squibb, Cemex, Coca-Cola, General Electric, General Motors, McDonald's, Motorola, Prudential, Tribune Co., and Time Warner.