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Introduction to Total Quality: Quality Management for Production, Processing, and Services
ISBN: 9780132325219 | 0132325217
Edition: 2ndFormat: Hardcover
Publisher: Prentice Hall Professional Technical Reference
Pub. Date: 1/1/1996
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This comprehensive, in-depth introduction to both the "big picture" and the specific details of total quality management uses a direct, straightforward approach to make the theories and principles of total quality practical and useful in a real-world setting.
| The Total Quality Concept: An Overview | p. 1 |
| Quality and Competitiveness | p. 31 |
| Strategic Management: Planning and Execution | p. 73 |
| Total Quality and Ethics | p. 93 |
| Partnering for Competitiveness | p. 115 |
| Quality Culture | p. 136 |
| Establishing a Customer Focus: Customer Satisfaction and Retention | p. 154 |
| Total Employee Involvement and Empowerment (TEIE) | p. 173 | ... MORE
| Leadership, Team Building, and Teamwork | p. 211 |
| Decision Making and Problem Solving | p. 257 |
| Communication/Interpersonal Relations/Conflict Management | p. 289 |
| Education and Training | p. 329 |
| Overview of Total-Quality Tools | p. 381 |
| Benchmarking | p. 433 |
| Continuous Improvement | p. 454 |
| Quality Function Deployment (QFD) | p. 485 |
| Statistical Process Control (SPC) | p. 506 |
| Just-In-Time Manufacturing (JIT) | p. 531 |
| Internal Politics and Total Quality | p. 578 |
| Implementing Total Quality Management | p. 609 |
| Manufacturing Network in the United States | p. 649 |
| Index | p. 651 |
| Table of Contents provided by Blackwell. All Rights Reserved. |
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