RENT TEXTBOOKS

Introduction to Management in the Hospitality Industry, 10th Edition

by: Clayton W. Barrows (Whittemore School of Business and Economics, University of New Hampshire); Tom Powers (University of Guelph); Dennis Reynolds (School of Hospitality Business Management, Washington State University)

ISBN: 9780470399743 | 0470399740

Edition: 10th
Format: Hardcover
Publisher: Wiley
Pub. Date: 2/1/2011

Why Rent from Knetbooks?

Because Knetbooks knows college students. Our rental program is designed to save you time and money. Whether you need a textbook for a semester, quarter or even a summer session, we have an option for you. Simply select a rental period, enter your information and your book will be on its way!

Top 5 reasons to order all your textbooks from Knetbooks:

We have the lowest prices on thousands of popular textbooks
Free shipping both ways on ALL orders
Most orders ship within 48 hours
Need your book longer than expected? Extending your rental is simple
Our customer support team is always here to help

Summary Table of Contents

This revision of a popular textbook for the introductory survey course includes management functions and covers all aspects of operations in the hotel, foodservice and restaurant, and travel and tourism businesses, including operations, and sales.

Readers seeking management careers in hospitality will enter a dynamic industry filled with opportunities. The rewards are many, but so are the challenges. Today's hospitality managers must deal with such complex fac... MORE

Part 1. Perspectives on careers in hospitality 1

Chapter 1. The hospitality industry and you 3

Chapter 2. Forces affecting growth and change in the hospitality industry 33

Part 2. Food service 61

Chapter 3. The restaurant business 63

Chapter 4. Restaurant operations 103

Chapter 5. Restaurant industry organization : chain, independent, or franchise? 127

Chapter 6. Competitive forces in food service 159

Chapter 7. Issues facing food service 183

Chapter 8. On-site food service 213

Part 3. Lodging 255

Chap... MORE

Chapter 10. Hotel and lodging operations 293

Chapter 11. Forces shaping the hotel business 333

Chapter 12. Competition in the lodging business 367

Part 4. Travel and tourism 405

Chapter 13. Tourism : front and center 407

Chapter 14. Destinations : tourism generators 437

Part 5. Management in the hospitality industry 483

Chapter 15. Management : a new way of thinking 485

Chapter 16. Planning in hospitality management 511

Chapter 17. Organizing in hospitality management 533

Chapter 18. Staffing : human-resources management in hospitality management 557

Chapter 19. Control in hospitality management 587

Chapter 20. Leadership and directing in hospitality management 605

Part 6. Hospitality as a service industry 627

Chapter 21. The role of service in the hospitality industry 629

Please wait while this item is added to your cart...